Sr. Coordinator- Content QA

Key Responsibility

• Review and assess educational materials, including text, videos, student learning materials, synchronous and asynchronous content for accuracy, clarity, and alignment with curriculum objectives.
• Identify errors, inconsistencies, or outdated information and recommend necessary revisions or updates. Ensure content is engaging, accessible, and meets quality standards
• Assist Director CIQA to implement quality assurance procedures to maintain consistency and standards across all asynchronous content.
• Verify that content aligns with predefined learning objectives, outcomes, and educational standards.
• Conduct usability testing to evaluate the user-friendliness of the digital learning platform and content navigation.
• Gather feedback from learners and instructors to make improvements.
• Assess the effectiveness of multimedia components, simulations, and interactive elements in enhancing the learning experience.
• Propose enhancements to content, such as adding supplementary materials, links to external resources, or multimedia elements to improve learning outcomes.
• Suggest and implement process improvements to enhance content development and quality assurance processes.
• Assist Director CIQA to Collect, Collate and disseminate accurate and reliable statistics about content quality of programmes at NCDOE.
• Assist Director for preparation and submission of required regulatory reports, Annual report and documentation to statutory bodies in a timely and accurate manner.
• Provide reports and updates to senior leadership and regulatory bodies as necessary.
• Maintain comprehensive records of compliance activities, reports, and corrective actions.
• Facilitate training to staff and teachers on quality assurance procedures.
• Coordinate with relevant regulatory authorities for audits and inspections.
• Stay updated with educational trends, best practices, and emerging technologies in online learning.

Key InteractionsInternal StakeholdersExternal Stakeholders

• This is individual contributor role

Requirements- Skills & Competencies

• Understand quality assurance requirements of content produced for distance and online learning
• Attention to detail and a commitment to quality improvement.
• Analytical mindset and the ability to spot errors and inconsistencies in content.
• Ability to work collaboratively with diverse teams and stakeholders.
• Knowledge of relevant software and tools (e.g. MS Excel, BI) for data analysis and reporting.
• Adaptability to changing digital content trends and technologies.
• Time management skills to handle multiple tasks and meet deadlines.
• Ethical and responsible behavior, especially when handling sensitive or confidential content.

Requirements- Education & work experience

• Masters degree in education, instructional design, quality assurance, or a related field;
• Proven work experience of 5-8 years ineducation quality assurance, accreditation, or a similar role within an educational institution.
• Experience in quality assurance or content review in an educational setting is preferred.
• Knowledge of instructional design principles and educational pedagogy.
• Familiarity with learning management systems (LMS) and digital content creation tools.