Job
Description
The Senior Business Analyst for RCS will act as a strategic liaison between business stakeholders and technical teams, driving the analysis, design, and optimization of RCS related products and processes. This role is pivotal in shaping business strategy, ensuring alignment between business objectives and technology solutions, and supporting the successful delivery of RCS initiatives within the telecom domain. What youll be responsible for Business Process Analysis Optimization Analyze and document existing RCS business processes, systems, and operations to identify improvement opportunities, cost reductions, and new revenue streams. Develop business models, process flows, and use cases for current and future states, facilitating clear communication between technical and non-technical teams. Lead process design and optimization efforts, ensuring operational efficiency and scalability. Stakeholder Management and ability to manifest data driven insights Collaborate with cross-functional teams, including product managers, engineers, project managers, and Biz Ops to business analytics to unlock potential growth opportunities Manage stakeholder expectations, balancing business needs with technical capabilities, and act as a liaison between business and IT teams. Facilitate workshops and meetings to help stakeholders identify problems, understand needs, and guide decision-making. Qualification and other skills Bachelor s in technology/engineering degree from Tier I institute in Computer Science, Electronics and communications. 7+ years of experience in business analysis, with at least 2 years in telecom or RCS related projects preferred. Strong understanding of RCS technology, telecom business models, and digital communication trends is preferred. Proficiency in data analysis tools, business business process modeling, and documentation standards. Excellent presentation, communication, stakeholder management, and leadership skills. Ability to manage multiple projects simultaneously and adapt to evolving business needs. Familiarity with regulatory and compliance requirements in the telecom industry is an added advantage. What youd have Requirements Gathering Documentation Elicit, analyze, and clearly document business and system requirements for RCS projects. Translate complex business needs into data driven actionable solutions and functional specifications. Prepare comprehensive business analysis documentation, including business requirements, use cases, user stories, and UAT plans. Data Analysis Insights Perform comprehensive data analysis to identify patterns, trends, and actionable insights for RCS decision-making. Define and track key performance indicators (KPIs) to measure the success of implemented solutions. Testing Implementation Support for new product features on the platform Lead or participate in user acceptance testing (UAT) to validate the functionality and usability of new or enhanced RCS systems and processes. Collaborate closely with developers and testers to ensure requirements are accurately implemented and quality standards are met. Strategic Planning Solution Design Assess the feasibility and impact of proposed RCS solutions, considering technical, operational, and financial aspects, and present recommendations to senior management. Support business case development and proposal preparation for new RCS initiatives. Leadership Mentoring Lead and mentor junior analysts, providing guidance, training, and knowledge sharing to ensure team effectiveness. Drive a culture of continuous improvement and innovation within the analysis team.
