Partner Success Manager, RCS Partner Success Manager, RCS Location Hyderabad, Telangana IN Department Product & Engineering Job Role We are seeking an experienced Partner Success Manager to drive growth and success within our Partner RCS ecosystem. This role focuses on managing strategic partnerships with mobile carriers, messaging service providers, and enterprise clients to accelerate RCS Business Messaging adoption and maximize partner value realization. What you'll be responsible for? Strategic Partner Management Own end-to-end relationship management for high-value RCS partners including tier-1 carriers, & CPaaS providers. Develop and execute strategic success plans aligned with partner business objectives and RCS capabilities. Conduct quarterly business reviews, identifying growth opportunities and addressing challenges. Serve as POC for critical partner issues and ensure rapid resolution. Instill and drive learning and development with respect to product features, market trends (India and International), Drive enterprise adoption vis Solution demos and feature adoption. Drive partner success with internal and external impact markers for success partner NPS, Lighthouse case studies etc. Build trusted advisor relationships with key stakeholder and decision-makers. RCS Implementation & Technical Enablement Guide partners through complex RCS Business Messaging integrations and deployments Provide expert consultation on RCS protocol implementation, carrier interoperability, and message optimization Collaborate with partner technical teams on API integration, webhook configuration, and testing procedures Support partners in achieving RCS certification requirements and industry compliance standards Troubleshoot technical issues and coordinate with engineering teams for resolution Business Growth & Expansion Identify upsell and cross-sell opportunities within existing partner accounts Drive adoption of advanced RCS features including rich cards, suggested replies, and verified sender profiles Support new use case development and pilot program launches Analyze partner usage patterns and recommend optimization strategies Facilitate partner-to-partner collaboration and ecosystem development Product & Market Intelligence Gather and synthesize partner feedback on RCS platform capabilities and roadmap priorities Conduct market analysis on RCS adoption trends, competitive landscape, and emerging opportunities Collaborate with product management to influence feature development and prioritization Represent partner voice in internal strategy discussions and planning sessions Create and maintain competitive intelligence reports and partner insights Performance Management & Analytics Monitor key partner health metrics including message volumes, engagement rates, and revenue growth Develop and maintain partner scorecards and success dashboards Conduct regular performance analysis and identify improvement opportunities Implement data-driven retention strategies for at-risk partnerships Report on partner success metrics to executive leadership Qualification and other skills Professional Experience 10+ years in partner success, strategic account management, or business development roles 4+ years’ experience in telecommunications, messaging platforms, or mobile technology sector Proven track record managing complex B2B partnerships with revenue responsibility Experience with API-based integrations and developer ecosystem management Background in customer success methodologies and partner lifecycle management Technical Expertise Deep understanding of messaging technologies (SMS, MMS, RCS, OTT messaging) Knowledge of mobile carrier infrastructure, interconnection agreements, and industry standards Familiarity with RESTful APIs, JSON/XML protocols, and integration platforms Familiarity with cloud messaging services and CPaaS platforms Understanding of mobile app ecosystems and push notification technologies Business & Communication Skills Exceptional communication skills with ability to present to technical and executive audiences Strong analytical capabilities with experience in data analysis and performance metrics Project management expertise with complex, multi-stakeholder initiatives Consultative selling approach with solution-oriented mindset Cross-functional collaboration skills across engineering, product, and sales teams Preferred Qualifications Experience with RCS Business Messaging implementations or similar rich messaging platforms Background and professional experience with major mobile carriers or messaging aggregators Knowledge of conversational commerce, chatbots, and customer engagement platforms Familiarity with Google Business Messages, Apple Business Chat, or WhatsApp Business Technical degree in Computer Science, Telecommunications, or Engineering MBA or advanced degree in Business Administration from Tier I insitute Travel Requirements This role requires approximately 50% travel for partner meetings, Enterprise meetings, and strategic planning sessions. What you'd have? Why join us?
Sr Business Analyst , RCS Sr Business Analyst , RCS Location Hyderabad, Telangana IN Department Product & Engineering Job Role The Senior Business Analyst for RCS will act as a strategic liaison between business stakeholders and technical teams, driving the analysis, design, and optimization of RCS related products and processes. This role is pivotal in shaping business strategy, ensuring alignment between business objectives and technology solutions, and supporting the successful delivery of RCS initiatives within the telecom domain. What you'll be responsible for? Business Process Analysis & Optimization Analyze and document existing RCS business processes, systems, and operations to identify improvement opportunities, cost reductions, and new revenue streams. Develop business models, process flows, and use cases for current and future states, facilitating clear communication between technical and non-technical teams. Lead process design and optimization efforts, ensuring operational efficiency and scalability. Stakeholder Management and ability to manifest data driven insights Collaborate with cross-functional teams, including product managers, engineers, project managers, and Biz Ops to business analytics to unlock potential growth opportunities Manage stakeholder expectations, balancing business needs with technical capabilities, and act as a liaison between business and IT teams. Facilitate workshops and meetings to help stakeholders identify problems, understand needs, and guide decision-making. Qualification and other skills Bachelor’s in technology/engineering degree from Tier I institute in Computer Science, Electronics and communications. 7+ years of experience in business analysis, with at least 2 years in telecom or RCS related projects preferred. Strong understanding of RCS technology, telecom business models, and digital communication trends is preferred. Proficiency in data analysis tools, business & business process modeling, and documentation standards. Excellent presentation, communication, stakeholder management, and leadership skills. Ability to manage multiple projects simultaneously and adapt to evolving business needs. Familiarity with regulatory and compliance requirements in the telecom industry is an added advantage. What you'd have? Requirements Gathering & Documentation Elicit, analyze, and clearly document business and system requirements for RCS projects. Translate complex business needs into data driven actionable solutions and functional specifications. Prepare comprehensive business analysis documentation, including business requirements, use cases, user stories, and UAT plans. Data Analysis & Insights Perform comprehensive data analysis to identify patterns, trends, and actionable insights for RCS decision-making. Define and track key performance indicators (KPIs) to measure the success of implemented solutions. Testing & Implementation Support for new product features on the platform Lead or participate in user acceptance testing (UAT) to validate the functionality and usability of new or enhanced RCS systems and processes. Collaborate closely with developers and testers to ensure requirements are accurately implemented and quality standards are met. Strategic Planning & Solution Design Assess the feasibility and impact of proposed RCS solutions, considering technical, operational, and financial aspects, and present recommendations to senior management. Support business case development and proposal preparation for new RCS initiatives. Leadership & Mentoring Lead and mentor junior analysts, providing guidance, training, and knowledge sharing to ensure team effectiveness. Drive a culture of continuous improvement and innovation within the analysis team. Why join us?
Infrastructure Security Analyst Infrastructure Security Analyst Location Hyderabad, Telangana IN Department Product & Engineering Job Role What you'll be responsible for? Implement, configure, and maintain infrastructure and monitoring tools across on-prem Data Centers (Servers, Networks, Storage, Firewalls) and hybrid Cloud (Azure/AWS). Work closely with Security, Network, Server, and Cloud teams to strengthen overall IT infrastructure posture and align tool deployments with organizational policies. Deploy and manage enterprise monitoring platforms (SolarWinds, Grafana, NTT data) for proactive visibility and alerting. Assist in implementing server/network baselines, access controls, and integrations with Security platforms. Deploy and maintain vulnerability scanning tools (Qualys, Nessus, Rapid7) and coordinate with teams for patch compliance. Implement and maintain Privileged Access Management (PAM) tools such as CyberArk for critical server and network infrastructure. Configure and manage enterprise Antivirus/Endpoint Protection solutions and integrate with monitoring dashboards. Support firewall and network tool integrations, including rule-set monitoring, configuration backups, and device health checks. Provide logs, metrics, and dashboards during incident response and RCA, working alongside Security teams. Maintain documentation, runbooks, and SOPs for tool configurations, integrations, and operational procedures. Assist in automation and AIOps for tool deployment, alert correlation, and reporting. Qualification and other skills Preferred Certifications: Tool-Focused: SolarWinds Certified Professional, Qualys/Nessus, CyberArk Defender/Trustee, Microsoft Defender Certifications. Cloud & Hybrid: Azure Security Engineer Associate / Administrator, AWS Security Specialty. Infrastructure: Data Center Certifications (Cisco CCNA/CCNP DC), Server/Storage (MCSE, VMware VCP DCV, Dell EMC, HPE). Network: CCNA/CCNP (Routing & Switching or Security), Firewall vendor certs (Palo Alto, Fortinet). Foundational: CompTIA Security+, ITIL v4 Foundation. Tools & Technologies (Preferred Knowledge): Monitoring: SolarWinds, PRTG, Zabbix, Nagios, Azure Monitor Security & PAM: CyberArk, Microsoft Defender, Azure Sentinel, AWS GuardDuty Scanning: Qualys, Nessus, Rapid7 Antivirus/EDR: Symantec, CrowdStrike, Trend Micro, Microsoft Defender ATP Network: Cisco Prime, NetFlow analyzers, Wireshark, SNMP tools Automation: PowerShell, Ansible, Python What you'd have? Bachelor’s degree in computer science, Information Technology, or a related field. 6 to 10 years of hands-on experience in IT Infrastructure (Servers, Networks, Storage) with a focus on tool implementation and monitoring. Practical exposure to CyberArk PAM deployments, enterprise Antivirus/Endpoint Protection platforms, and integration with DC and server environments. Hands-on experience with vulnerability scanning platforms (Qualys, Nessus, Rapid7) and remediation workflows. Familiarity with any of the Antivirus tools like Microsoft Defender for Servers, Defender for Cloud, Azure Sentinel, and AWS GuardDuty/Security Hub. Experience with Windows/Linux servers, VMware/Hyper-V virtualization, enterprise network devices, and storage systems. Understanding of network infrastructure tools (NetFlow analyzers, Wireshark, Cisco Prime, SNMP-based monitoring). Exposure to firewall platforms (Palo Alto, Fortinet, Cisco ASA) and ability to collaborate with network teams for tool alignment. Scripting/automation skills in PowerShell, Python, or Ansible for tool deployment and reporting automation. Ability to collaborate effectively with cross-functional teams for securing and monitoring enterprise infrastructure. Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
Sr UX Designer Sr UX Designer Location Hyderabad, Telangana IN Department Product & Engineering Job Role A Technology enthusiast who is comfortable being part of a small, highly visible, tightknit team and can collaborate closely with team leads and architects to accomplish your goals. You work with Product teams to own your part of the product line, prioritization, and the operational excellence of the platform. What you'll be responsible for? Capture and integrate feedback into product updates Create user flows, wireframes, user interface mockups, and click through prototypes to effectively communicate interaction and design ideas Create design systems and style guides that work across multiple platforms Write design specifications that document the design for engineers to implement Collaborate with multidisciplinary teams of designers, engineers, and product manages throughout the design process Review and provide feedback to the engineering team Evaluate the usability of features and make constructive suggestions for change Qualification and other skills A designer with a minimum of 5 + years of experience. Bachelor’s/master's degree in design or equivalent practical experience from the premier institutions What you'd have? Working experience in Web, Mobile app design and Responsive design across multiple platforms Experience in designing for SaaS would be a plus Experience in all phases of the design process including understanding the problem, wire framing, prototyping, visual design, interaction design Experience rallying cross-functional teams around a design vision. Experienced with Figma or Sketch, whimsical Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
Sr Executive Vendor Management [IT & NW] Sr Executive Vendor Management [IT & NW] Location Hyderabad, Telangana IN Department Product & Engineering Job Role What you'll be responsible for? Collaborate with Supply Chain Management (SCM), Finance (Accounts), and external vendors to ensure timely renewals of infrastructure assets, products, and connectivity links . Act as a liaison between cross-functional teams and business stakeholders , gathering infrastructure requirements and ensuring timely delivery in line with business needs. Maintain visibility and control over contract lifecycles , renewals, and dependencies within the infrastructure landscape. Proactively plan and manage infrastructure deliveries and renewals , ensuring operational continuity and minimizing risks. Drive operational efficiency by monitoring, tracking, and reporting progress of infra-related initiatives. Facilitate clear communication of timelines and expectations across all stakeholders, ensuring alignment and issue resolution. Qualification and other skills Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred). 5+ years of experience in IT Infrastructure, Data Centre Operations, or related domains. What you'd have? Strong understanding of server infrastructure, networking, and data centre management . Proven ability to coordinate with multiple stakeholders including SCM, Finance, vendors, and business teams. Excellent project coordination, communication, and vendor management skills . Ability to track and manage contract renewals and ensure business continuity through proactive planning. Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
Sr DBA [Click House] Sr DBA [Click House] Location Hyderabad, Telangana IN Department Product & Engineering Job Role Responsible for creating, monitoring, and maintaining ClickHouse databases across multiple environments. Automating database administration, monitoring, and alerting activities using scripting tools such as Shell, Python, or Perl. Providing database design and architecture solutions, including performance optimization and capacity planning. Ensuring high availability, data integrity, and compliance with security and governance standards for ClickHouse databases. What you'll be responsible for? Ensure optimal performance, availability, and security of all ClickHouse databases. Monitor database health, performance, and replication status across production and staging environments. Implement and maintain data backup, recovery, and disaster recovery strategies. Perform performance tuning, query optimization, and schema design improvements. Automate database maintenance tasks using scripting languages and scheduled jobs. Collaborate with infrastructure, network, and application teams to ensure seamless database integration. Participate in incident management, root cause analysis, and problem resolution. Document database standards, operational procedures, and technical configurations. Support application testing, releases, and production deployments from a database perspective. Provide technical expertise on ClickHouse database features, replication models, and scalability strategies. Qualification and other skills B.E./B.Tech/MCA from a premier institute. 7 –10 years of experience in database administration, with at least 3+ years focused on ClickHouse. Proven experience in managing enterprise-scale ClickHouse clusters in production environments. What you'd have? Expert-level knowledge in Click House database installation, configuration, and cluster management. Proficiency in performance tuning, query optimization, and data modelling for analytical workloads. Experience in designing and maintaining distributed ClickHouse clusters with replication and sharding. Strong understanding of backup and recovery mechanisms specific to ClickHouse. Familiarity with ClickHouse ecosystem tools and integrations (Kafka, Zookeeper, etc.). Experience with Linux operating systems (RHEL, Ubuntu, CentOS) and shell scripting. Working knowledge of cloud infrastructure (AWS, Azure, GCP) for ClickHouse deployment. Experience with database monitoring tools such as Grafana, Prometheus, or equivalent. Strong analytical and troubleshooting skills for query optimization and performance enhancement. Understanding of data security, user access management, and compliance practices. Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
MIS Analyst MIS Analyst Location Hyderabad, Telangana IN Department Product & Engineering Job Role We are seeking a detail-oriented MIS Analyst to join our team. The ideal candidate will have strong analytical skills, a good grasp of telecom domain metrics, and the ability to transform data into actionable insights. What you'll be responsible for? Report Automation: Develop and maintain automated reports using SQL, Advanced Excel, and other tools to streamline reporting processes. Telecom Metrics Analysis: Analyse telecom domain metrics to provide actionable insights and support business decisions. Data Visualisation: Create dashboards and visualisations to track key performance indicators and trends. Statistical Analysis: Apply basic statistical methods to analyse data and identify trends, anomalies, and opportunities. Stakeholder Communication: Present data findings and insights to stakeholders through storytelling techniques, ensuring clarity and understanding. Qualification and other skills Bachelor’s degree in computer science, Information Technology, or related field. 3–5 years of experience in an MIS Analyst role, preferably in the telecom What you'd have? Technical Skills: Proficiency in SQL, Advanced Excel, and data visualization tools. Analytical Skills: Strong ability to analyze complex data sets and extract meaningful insights. Communication Skills: Excellent verbal and written communication skills, with the ability to present data findings effectively. Domain Knowledge: Understanding of telecom domain metrics and key performance indicators. Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
Data Architect Data Architect Location Hyderabad, Telangana IN Department Product & Engineering Job Role We are seeking an experienced Data Architect to design and govern Tanla’s enterprise-wide data ecosystem. The ideal candidate will bring deep expertise in enterprise data modeling, master data management (MDM), and telecom data architectures to build a unified, compliant, and scalable data infrastructure. You will play a strategic role in shaping the architecture for data lakes, warehouses, and real-time pipelines, ensuring data integrity, governance, and adherence to industry standards like GDPR and TRAI. What you'll be responsible for? Lead the architecture, design, and implementation of scalable enterprise data platforms (data lakes, data warehouses, and real-time pipelines). Define and manage enterprise data models, ensuring consistency across systems and domains. Implement and maintain Master Data Management (MDM) frameworks for unified and accurate business data. Integrate and optimize telecom data sources — including OSS, BSS, network telemetry, CDR, and subscriber data. Establish and enforce data governance, metadata management, and security frameworks. Ensure compliance with GDPR, TRAI, and other regulatory standards related to data privacy and retention. Collaborate with cross-functional teams — product, engineering, analytics, and security — to align data strategy with business goals. Evaluate and recommend distributed database technologies to support high-volume, low-latency use cases. Qualification and other skills Bachelor’s or Master’s in Computer Science, Data Management, or Information Systems. Experience leading large-scale data modernization or migration initiatives. Exposure to AI/ML data pipelines and data observability tools. Strong communication and leadership skills to drive data strategy across multiple business units. What you'd have? 10–15 years of experience in data architecture, data engineering, or related domains. Proven expertise in enterprise data modeling and MDM implementation. Strong understanding of telecom data ecosystems (OSS, BSS, network telemetry, CDR, subscriber data). Experience designing and deploying data lakes and warehouses on cloud platforms (AWS, GCP, Azure). Knowledge of real-time streaming architectures (Kafka, Flink, Spark Streaming). Expertise in distributed databases (Cassandra, HBase, Bigtable, Snowflake, etc.). Hands-on knowledge of data governance, metadata management, and lineage tools. Familiarity with data security and compliance (GDPR, TRAI, ISO 27001). Why join us? Impactful Work: Solve meaningful real-life business problems by building cutting-edge products. Tremendous Growth Opportunities: Work in a fast-growing CPaaS and product-driven culture with scope for continuous professional development. Innovative Environment: Be part of a world-class team that loves solving tough problems and values innovation. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees
Sr Data Scientist Sr Data Scientist Location Hyderabad, Telangana IN Department Product & Engineering Job Role The role involves designing, building, and fine-tuning large language models (LLMs) for both text and voice-based applications. The candidate will drive innovation in generative AI solutions, implement end-to-end ML pipelines, and ensure reliability, scalability, and ethical AI deployment across Tanla’s AI initiatives. What you'll be responsible for? Design, develop, and deploy large language models (LLMs) for both text and voice use cases. Implement fine-tuning, prompt engineering, and optimization for domain-specific Gen AI solutions. Architect and manage ML systems leveraging neural networks and transformer architectures. Drive implementation of Retrieval-Augmented Generation (RAG) systems and AI agents. Collaborate with cross-functional teams to build scalable AI products. Conduct data preprocessing, model evaluation, and continuous model improvement. Lead projects on responsible AI deployment, bias detection, and model governance. Mentor junior engineers and contribute to the AI/ML Centre of Excellence at Tanla. Qualification and other skills Qualification: Bachelor’s or master’s degree from any Tier 1 institution Experience: 5–10 Years Behavioral Skills: Strong analytical and problem-solving abilities Excellent communication and collaboration skills Proactive, innovative, and results-driven mindset Ability to work in a fast-paced, dynamic environment Commitment to responsible AI practices and continuous learning What you'd have? Deep understanding of Neural Networks and Transformer-based architectures (GPT, BERT, Llama, etc.) Hands-on experience with LLM fine-tuning, prompt engineering, and generative AI frameworks (LangChain, LlamaIndex, AutoGen, CrewAI) Experience building AI systems for both Voice and Text modalities Proficiency in Python, TensorFlow, PyTorch, Hugging Face, and related ML frameworks Strong understanding of RAG systems and vector databases (Pinecone, Weaviate, ChromaDB) Expertise in ML Ops, model deployment, and monitoring (Kubernetes, Docker, CI/CD) Knowledge of cloud-based AI services (AWS Sagemaker, Azure ML, GCP Vertex AI) Familiarity with NLP, Speech Recognition, and Conversational AI Sound understanding of AI ethics, governance, and compliance Why join us? Impactful Work: Solve meaningful real-life business problems by building cutting-edge products. Tremendous Growth Opportunities: Work in a fast-growing CPaaS and product-driven culture with scope for continuous professional development. Innovative Environment: Be part of a world-class team that loves solving tough problems and values innovation. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
Fullstack Dev [Go & Vue JS] Fullstack Dev [Go & Vue JS] Location Hyderabad, Telangana IN Department Product & Engineering Job Role As a Full Stack Developer, you will be responsible for building and enhancing high-performance applications across both front-end and back-end. You’ll play a key role in shaping our technical platform, driving innovation, and delivering scalable, reliable, and user-focused solutions. This role offers the opportunity to work on challenging product features, collaborate with cross functional teams, and contribute to the growth of our cutting-edge product ecosystem. What you'll be responsible for? Learn and explore new technologies and frameworks to support business growth. Design and develop the back-end platform using Go , ensuring scalability and high performance. Develop responsive, user-friendly front-end applications using Vue.js . Perform testing, debugging, and optimization to meet business and customer requirements. Write and maintain low-level and high-level design documentation. Research, evaluate, and integrate the latest technologies to enhance product quality. Optimize backend services and APIs for scalability and reliability. Build internal tools and automate repetitive engineering operations. Collaborate with Product, QA, UX, and DevOps teams to deliver high-quality software products. Qualification and other skills Bachelor’s / master’s degree in computer science, IT, or related field from a top-tier engineering college. 5 to 10 years of relevant work experience in software product engineering. What you'd have? Strong knowledge of the Go programming language , idioms, concurrency patterns (goroutines, channels), and related frameworks/tools. Proficiency in Vue.js and modern JavaScript/TypeScript frameworks. Proven experience in building highly scalable, product-grade systems. Strong analytical, debugging, and problem-solving skills. Familiarity with cloud platforms (Azure, AWS, or GCP) is valuable. Exposure to CI/CD pipelines, microservices, and containerization (Docker/Kubernetes) is a plus. Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.