Sr. Associate IS Business Systems Analyst

Role Description:

Lets do this. Lets change the world. In this vital role you will be part of the Benchtop Product Team workingon the lifecycle of the benchtop platforms which includes refreshing of all software/hardware within Operations. This vital role ensuresthe benchtop platformsremain up to date and ensure all systems remain available for business.

Roles & Responsibilities:

• Work with the benchtop product team to support the lifecycle ofinstrument controller software

• Develop documentation and standard operating procedures for various lifecycle processes

• Work with vendors to secure the latest version of controller software, driver packs, patches and other software packages

• Work with other Amgen infrastructure teams to stand up various infrastructure environments (DEV/TEST/PROD) in the cloud or on-prem

• Provide support and troubleshooting for all benchtop platforms

• Perform testing and developing migration strategies for instruments in scope

• Work on organizational tasks in ServiceNow including Service Access Reviews, App CIcreation, ISA/TPRA, EOL Servers, Orphaned assets

• Work with business partners to develop innovative solutions to everyday problems

Basic Qualifications:

• Masters degree with 8 - 10 years of experience in Infrastructure/ITor related field OR

• Bachelors degree with 10 - 14 years of experience in Infrastructure/IT or related field OR

Functional Skills:

Must-Have Skills:

• Demonstrated experience with minimum of 3 to 5 years insystems administration and infrastructure

• Experience with Networking, DNS, Firewalls, Security, Patching, AWS, VMWare

• Proven leadership skills with the ability to multitask and lead simultaneous software/hardware lifecycle projects

• Create infrastructure requirements for various server types

• Thorough understanding of Windows and Linux OSes

• Ability to understand vendor requirements against business needs

• Develop and maintain various scripts for server task automation

• Partner with vendors and other team members to troubleshoot problems,test new software versions, and secure long-term solutions

Preferred Skills:

• Ability to work independently, excellent problem solving and professional written communications skills.

• Experience with Smartsheets/Excel/Tableau

• Strong customer focus with ability to work closely with business to develop solutions

• Experience with Gen-AI clients (ChatGPT, CoPilot) and large language models LLMs like LLAMA

Soft Skills:

• Strong transformation and change management experience.

• Ability to work effectively with global, virtual teams.

• Excellent analytical and troubleshooting skills.

• Ability to manage multiple priorities successfully.

• Strong presentation and public speaking skills.

• Strong verbal and written communication skills.

• High degree of initiative and self-motivation.