Sr. Associate - Client Servicing

About the Company

If you are passionate to work in the Digital Marketing space, here is a terrific role for you within our fast-growing business teams. Keep reading!

At Media.net, we pride ourselves on hiring some of the smartest minds in the industry.

These are the game changers, the visionaries who also roll up their sleeves & get stuff done! What a fantastic combination of skills! Strategic vision + Executional excellence! That is the superpower that fuels Media.net teams to push harder & aim higher every day. A culture that is easily one of the best in the industry & continues to attract top talent to work with us, it leads by example, with the spotlight on high initiative-taking, cross-team collaboration, transparency & continual learning, all whilst staying super grounded & humble! You’ll get to work alongside really amazing colleagues, from diverse backgrounds, further fueling the hunger to learn & outperform.

What’s in it for you?

Position: Associate / Sr Associate - Demand Management - Curated Marketplace

Location: Mumbai (currently we are working from home)

Qualifications: Graduate from any stream.

Experience: 1-3 years of experience in the ad-tech industry or SaaS Account Management. (interfacing with clients, helping them solve day to day problems, good with digital marketing analytics, etc)

Job description:

● Managing end to end online Advertisers and DSPs with some of the top websites in the world, helping them to manage their accounts with us everyday, helping increase their monetization & overall profitability.

● Troubleshooting & problem solving the daily incoming customer queries based on issues such as product feature implementation or performance of their accounts, being very accessible & hands on - aiming to achieve a high customer satisfaction index.

● Routinely building in-depth reports for thoroughly analyzing data trends and consistently working towards increasing revenues for customer accounts allotted to you.

● Strategizing and ideating with cross-functional internal teams to identify new revenue opportunities, also finding potential product/product feature matches that enable customers to earn even more revenues & up-selling/cross-selling them to these advertiser accounts.

● Identifying & segregating potential new Market Segments for enhanced focus & better personalized strategies for success / not adopting a 'one size fits all' approach but a highly customized approach to your work.

● Working with the sales and marketing teams to develop relevant marketing/sales collaterals and business proposals to use to share with customers while upselling/cross-selling erstwhile mentioned new/more enhanced product features of the media.net suite of products.

Who should apply for this role?:

● If you have a minimum of 1-3 years of experience in account management/client servicing type roles - preferably with internet based businesses and/or digital/online media/ technology/ IT/ Software product enabled businesses or companies.

● You have excellent analytical skills and comfortable working everyday with numbers/large data sets, gleaning data insights to do your job better.

● You can manage time efficiently & independently complete work allotted to you within timelines & are used to working in fast paced, high growth companies.

● You are an avid internet user, with a strong inclination towards technology & internet based businesses.

● Familiarity with the SaaS Account Management/Ad-tech industry is mandatory.

Media.net is at a very growth rich stage & a lot of exciting things are happening with us that you'd like to be in touch with us for, do follow the Media.net LinkedIn page to stay updated on all that & more: https://www.linkedin.com/company/media.net.