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Johnson Controls
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Sr. Analyst - Supplier

Sr. Analyst - Supplier

Johnson Controls

6 - 10 years

6 - 10 Lacs

hyderabad

Posted:6 hours ago| Platform:

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Skills Required

procurement performance management contract management process improvement analytical healthcare service quality analytics monitoring business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Performance and Quality Management, Sr Analyst in the Strategic Supplier Management Office (SMO), you will play a key role in overseeing relationships with IT strategic suppliers and monitoring their performance. Your primary responsibilities will include

Managing the full lifecycle of IT contracts to ensure successful execution and alignment with organizational goals.
Driving supplier performance, optimizing costs, and mitigating risks to enhance business operations.
Monitoring strategic suppliers performance, identifying areas for improvement, and implementing effective "get well" plans.
Establishing and maintaining a performance management governance framework to ensure accountability and continuous improvement.
Overseeing ServiceNow SLA adherence , ensuring that services meet agreed-upon standards and expectations.

Your efforts will directly contribute to enhancing supplier efficiency, improving service quality, and strengthening strategic partnerships within the organization.

How you will do it

To effectively manage IT strategic suppliers and ensure optimal contract performance, you will

Foster Supplier Relationships Build and maintain strong, collaborative partnerships with IT suppliers to promote innovation and shared success.
Monitor Supplier Performance Assess supplier adherence to agreed service levels, driving consistent quality and resolving performance issues.
Ensure ServiceNow SLA Compliance Track and manage ServiceNow SLAs, ensuring timely issue resolution and alignment with contractual expectations.
Navigate Contract Negotiations Participate in negotiations to optimize contract terms, mitigate risks, and uphold compliance with internal and external standards.
Resolve Supplier Disputes & Escalations Address disputes, contractual breaches, and escalated issues, ensuring resolutions support business needs and minimize risk.
Manage Milestones & Deadlines Oversee key contract milestones and SLA compliance to maintain timely performance and avoid penalties.
Collaborate Across Teams Work closely with Legal, Procurement, and internal stakeholders to ensure efficient, compliant contract management processes.
Mitigate Risks Proactively identify and address financial, legal, operational, and security risks in contract management.
Support Internal Requests Guide internal operations and business partners through service changes and new demands.
Optimize Costs Identify cost-saving opportunities, negotiate favourable terms, and maximize supplier value.
Report on Contracts & Performance Prepare detailed reports on contract status, supplier performance, and compliance, providing insights to inform management decisions.

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Johnson Controls

Automated Controls, Building Technologies, Energy Solutions

Milwaukee

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Sr. Analyst - Supplier