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United Airlines
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Sr Analyst - Loyalty Data Analytics

Sr Analyst - Loyalty Data Analytics

United Airlines

4 years

6 - 8 Lacs

Gurgaon

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

data analytics marketing research drive engagement design service support sql analysis storytelling storyboarding presentation optimization learning sponsorship database querying reporting algorithms management python

Work Mode

On-site

Job Type

Full Time

Job Description

Location

Gurugram, Haryana, India

Description

Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.

Job overview and responsibilities

The Marketing and Loyalty Data Analytics team is responsible for creating data-driven insights and innovation across MileagePlus and Marketing. This position will support United's Chicago headquarters by conducting analyses on customer engagement, loyalty performances and marketing data to ensure customer satisfaction and profitability for MileagePlus and Marketing. The senior analyst will be responsible for building business acumen in the marketing and loyalty areas, using SQL to create and run complex queries to pull large datasets, as well as learn and use data analysis and modelling platforms for engagement intiative and campaigns. The senior analyst will also create exec presentations and be adept at visualizations and storytelling. The senior analyst will translate data findings into insights and recommendations for business stakeholders.

Acts as a subject matter expert in their current focus area, and takes initiative to share the knowledge
Earns stakeholder trust and ensures timely communications & follow-ups
Regularly offers potential solutions to business teams without much guidance, understanding business needs and translating into technical requirements
Storyboarding, creation of decks & presentation of work to leadership
Execute solutions to business problems using data analysis, data mining, optimization tools, statistical modeling and machine learning techniques

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's Degree
4+ years prior experience in analytics
We are seeking creative, driven and detail-oriented individuals who enjoy tackling tough problems with data and insights
Be proficient in using database querying tools and able to write complex queries and procedures - advanced SQL
Be adept at visualizations and familiar with reporting tools – Spotfire
Be able to communicate complex quantitative analysis and algorithms in a clear, precise and actionable manner
Must be legally authorized to work in India for any employer without sponsorship
Must be fluent in English (written and spoken)
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Prior expereince in loyalty and marketing domains
Experience in campaign analytics
Proven project management experience
Foundry and Data Robot
Strong knowledge of R/Python/SAS
Self-starter and independent

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Sr Analyst - Loyalty Data Analytics