Sr. Account Manager

As a Senior Account Manager at a fast-growing fintech company specializing in AI and Blockchain-based solutions for the BFSI sector, your role will be crucial in managing client accounts in the Middle East region, specifically Dubai. Your responsibilities will include: - Acting as the primary point of contact for assigned client accounts, fostering and maintaining strong relationships. - Understanding clients" business needs and objectives to provide tailored solutions. - Overseeing the implementation of the company's innovative products and services for clients. - Ensuring customer satisfaction by proactively addressing issues and providing necessary support. - Collaborating with cross-functional teams such as sales, product, and support to deliver solutions and drive value for clients. - Monitoring account performance, providing regular updates to clients, and identifying opportunities for upselling and cross-selling additional products and services. - Negotiating contract renewals, managing account growth, and maintaining account health metrics to ensure client retention. - Collaborating with the sales team to explore and pursue new business opportunities within existing accounts. Qualifications required for this role: - Proven experience in account management or client relationship roles, preferably in the tech or SaaS industry. - Strong communication, problem-solving, and negotiation skills. - Ability to manage multiple accounts and projects simultaneously. - Experience in handling escalations and resolving client issues effectively. - Knowledge of CRM systems and tools for efficient account management. - Strong organizational and time-management skills. Join this dynamic and rapidly expanding fintech company to play a pivotal role in driving digital transformation for BFSI clients in the Middle East region.,