4.0 - 8.0 years

0 Lacs

pune, maharashtra

On-site

The position available is for full-time employment in an experienced role requiring a combination of relevant work experience and education. The ideal candidate should possess a Bachelor's degree in Commerce or Business. This role does not involve any travel as the job location does not require it. The job involves providing IntelliMatch & SQL support in rotational shifts. At FIS, we value curiosity, motivation, and forward-thinking individuals. Joining our team means working on challenging issues within financial services and technology. We believe in teamwork that is open, collaborative, entrepreneurial, passionate, and fun. The FIS IntelliMatch solution aims to revolutionize how reconciliation professionals tackle challenges related to data accuracy, fragmentation, variation, convolution, and degradation. By empowering reconciliation professionals with a centralized platform for managing data integrity and reconciliation processes, IntelliMatch enhances operational control. Additionally, IntelliMatch simplifies the user experience, leverages automation, and incorporates artificial intelligence (AI) for optimized efficiency. As a member of the IntelliMatch application support team within the FIS Client Experience team, you will play a crucial role in supporting clients and ensuring they maximize the applications" potential. Your primary responsibility will be to deliver a superior client experience by providing support and technical expertise to help clients effectively utilize the applications. You will be involved in various aspects of the role, including accurate and timely logging of issues, prioritizing and resolving issues, escalating issues when necessary, managing client expectations, organizing sessions for issue investigation, staying updated on product functionality and new releases, and working efficiently under pressure. To be successful in this role, you should have 4-6 years of experience in IntelliMatch support, extensive experience in a hosted IntelliMatch environment, expertise in managing windows-based applications on the public cloud, and competency in supporting end-to-end production environments. Knowledge of the financial services marketplace is also essential. A degree or equivalent qualification is required, along with ITIL v3 Foundation certification or higher. Key competencies for this role include fluency in English, excellent communication skills, attention to detail, an organized approach, a self-starter mindset with a team-oriented outlook, and the willingness to work in rotational shifts and provide weekend on-call support. Technical requirements include advanced knowledge of IntelliMatch, troubleshooting skills for complex issues in Load Balanced environments, familiarity with various environments like MQ, Citrix, n-tier architecture, and proficiency in SQL statements. Joining FIS offers you a dynamic job with significant responsibilities and diverse opportunities for professional and personal development. We provide a range of career development tools, resources, and growth opportunities for your final career step. Please note that FIS prioritizes a direct sourcing recruitment model and does not accept resumes from recruitment agencies not on the preferred supplier list. We are committed to safeguarding the privacy and security of all personal information processed for client services. We are excited to welcome individuals who are passionate about making an impact in the financial services and technology industry.,

Posted 1 day ago

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