Specialist - User Support - Global Service Centre

Key Role Responsibilities

• Managing all vendor registration requests related to procurement activities on the relevant eSourcing Portals.
• Conducting all vendor pre-qualification assessments on the relevant eSourcing Portals, and in accordance with the applicable policies and procedures.
• Providing pro-active tender related support to ensure all vendors access online tenders in a timely manner.
• Collaborating with the technical helpdesk to ensure all vendor technical-related queries are resolved in a timely manner.
• Conducting frequent vendor database cleansing activities on the relevant eSourcing Portals.
• Supporting all Procurement Departments across the Group with any specific operational vendor management activities.
• Ensuring daily/weekly progress reports are maintained of all vendor management activities and communicated to the relevant stakeholders.
• Supporting market research activities to identify new vendors to enrich the approved pre qualified list of global vendors
• Identifying, presenting, and implementing opportunities for process improvements that enhance the overall efficiencies of vendor management activities
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned.
• Ensure all vendor management activities are completed in an efficient, effective, and timely manner.
  

Qualifications

• Bachelor’s in business administration or equivalent
• Working towards or CIPS qualified (is advantageous)
  

Experience

• 2-3 years successful experience and track record of consistent achievement in a Procurement Department (or equivalent) Vendor Management role (preference given to prior procurement exposure) within a large and complex multinational organization.
• A demonstrable track record of best practice vendor management in a service orientated environment. A strong organizational background and interaction with vendor management related activities.
• Basic knowledge of procurement and supply chain within the context of vendor management activities. Strong experience in either implementing or working with eSourcing applications.
• Experience in reporting and data analytics.