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Specialist, System

5 years

0 Lacs

India

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

power service support training analyze data management coordination testing sap powerbi reports networks marketing leadership communication crm salesforce engineering

Work Mode

On-site

Job Type

Part Time

Job Description

Requisition ID:
45285
Job Location(s):
Oragadam, IN
Employment Type:
Full Time
Segment:
Danfoss Power Electronics and Drives Seg
Job Function:
Sales
Work Location Type:
On-site
The Impact You'll Make
A Customer Service System Specialist position holder is responsible for supporting NER CSC Frontline teams and our Backoffice function on various system related topics.
The position involves providing support (guiding and training etc.), having own tasks as well as acting a link between local colleagues and global functions. By providing best-in-class support, the System Specialist position holder plays a important role in the success of Danfoss and thereby also supporting growth.
What You’ll Be Doing
System specific support:
# Support Error handling (system bug fixing is owned by DGIT) # Support Change request handling
  • Support implementation of new EDI connections towards customers: Support Sales, CSC Managers and go into dialogue with Customer Contacts (typically the IT department)
  • Support INR CSC teams on specific topics/challenges (e.g. finding root cause and defining corrective actions)
  • Identify tool/system gaps and support improvement activities - analyze, align and document system requirements
  • Setup needed master data in tools used by CSC (e.g. Call flows in our CTI system)
  • Explore alternative solutions and propose solutions most optimal for Danfoss as well as customers
  • User management requests
  • Change requests coordination: Align among Super Users and with global functions. Influence prioritization
  • Testing of new functionality
  • Support Super Users/Qualitied Users as system expert on usage - if needed for Customer trainings
  • Support SAP specific setup (within possibilities available for local teams/"business")
  • Translate business needs and issue into IT language and vice versa
  • Training of users/Super Users - plan, create SOP materials and execute
  • Maintain INR CSC specific PowerBi dashboards/ BI reports
  • Support requests for special reports or KPI measurements
  • Join relevant global networks and projects - be the voice of NER CSC
What We're Looking For
  • Bachelor’s degree in business administration, Marketing, or related field. Master’s degree preferred.
    Proven experience in a customer-facing role, with at least 5 years of experience in a leadership or supervisory capacity
  • Strong communication and interpersonal skills, with the ability to effectively interact with customers and team members at all levels
  • Excellent problem-solving abilities and a customer-centric mindset
  • Proficiency in CRM, Salesforce, SAP, BI and other relevant tools for managing customer interactions
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

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