At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Sr. Product Owner oversees Developer tools under the direction of the Product Partner Ecosystem group, aiming at the flawless execution of the activities within the Ecosystem Program. He/she is the product champion within the company and will be viewed as the "expert" for accurate and credible information on the product. The Product Manager is responsible for establishing, maintaining and planning the overall developer tools while interacting with engineering, services, corporate IT and operations group. The Product Manager is responsible for creating the concepts, requirements, and a variety of analyses for new products and product improvements.
Have you got what it takes?
- Set the solution marketplace and developer for partner programs, prioritize features, build consensus, and coordinate product schedules with developers and/or partners to deliver high-quality experiences for our internal teams and our customers and partners.
- Build use cases and user stories around the tools requirements and communicate them effectively.
- Maintain a roadmap for partner certification program, developer portal to delight users and increase Customer and Partner satisfactions.
- Integrate user research, analysis, and stakeholder feedback into your product requirements to ensure products satisfy user needs as well as meet the needs of the business.
- Facilitate communication throughout the development process by partnering with key departments, especially engineering, services, operations and corporate IT.
- Identify methods and metrics for identifying success and failures.
- Coordinate with other product managers to ensure cohesiveness.
- Demonstrates good judgment in selecting methods and techniques for obtaining solution.
- Empowers internal personnel by sharing area of expertise freely vs hoarding knowledge
- Performs other duties, as assigned.
- Acting subject matter expert expected to know and understand new features and feature improvement.
- Day to day project management, coordination, and delivery of projects related to assigned products.
You will have an advantage if you also have:
- 8+ years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services.
- Fluency reading and understanding API, developer documentation and technical documents.
- Strong bonus if you bring validated experience product managing a certification program, developer portal.
- Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
- Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
- Reading and comprehension and understanding technical information well enough to convey in original written communications to multiple audiences.
- Personal interaction with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
- Excellent skills with specialized computer software for drafting and producing documents and diagrams.
- Driven self-starter; detail oriented, clear, logical thinker, technical thinker, bright and energetic
- Works well in fast paced, high pressure environments with the ability focus on goals and objectives
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.Requisition ID: 8187Reporting into: Director, Product ManagementRole Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
