Specialist Manager, gTech Ads

Job Description

Minimum qualifications: Bachelor's degree or equivalent practical experience. 11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions. 5 years of experience leading, mentoring, and developing teams. Preferred qualifications: Experience in leadership with applying data driven insights to have a impact on business performance. Ability to manage challenging business problems. About The Job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Lead a team of product specialists responsible for driving the strategy to help advertisers meet their business objectives. Coach the team and demonstrate both expansive and reductive thinking as needed. Invest in your own product and market expertise in the constantly changing Media landscape. Partner with sales, drive a dual focus on fostering a customer-centric culture by pivoting all solutions around customer/marketing objectives building within the team to help deliver business through either bespoke or scaled work. Prioritize and build capabilities of gTech Ads solutions. Contribute significantly to and own the strategy development and execution for your team, including in areas such as stakeholder management, continuous upskilling, vendorization, automation and operational efficiency. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less