Specialist - Italian - Ocean Disputes

• Good Communication Skills & Ability to use positive language
• Good Comprehension & Written Communication
• Customer Focus & Owning the customer
• Understand Customer requirement and focused on customer outcome
• Attitude to go across defined job boundaries for customer resolution
• Winning for customer high achievement orientation
• Driven to ensure closure

Superior Stakeholder Management

• Responsible to drive Customer outcomes through positive customer experience
• Having regular communication with Customers to understand their requirements for a quick dispute resolution.
• Problem Solving Skills
• Own the issue, Detailed and result oriented Low tolerance to delays.
• Problem solving, analytical and data skills Data backed decision making

Communication

• Professional standard in grammar and though articulation. (Including Language capabilities)
• Communication Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension & Written Communication
• Good Communication Skills Ability to use positive language
• Process Understanding
• Ability to understand end to end processes.
• Ability to conduct sales and service together
• Adherence to process and SOPs Attention to details, complete & error free documentation
• Adapt to change in process (SOP) / Systems
• Ability to understand end to end processes
• Stakeholder Mgmt.
• Language capabilities to cater to specific countries
• Experience in direct Stakeholder interactions (Global) preferably
• Manage disputes in 24 hrs
• FTHR should be > 70%
• No repeat dispute

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.