SPECIALIST

The Asset Management Administrator plays a crucial role in ensuring the efficient operation of asset management services. This position is pivotal in resolving tickets independently, providing timely on-call support, and conducting thorough root cause analyses, all aimed at enhancing customer satisfaction and operational excellence.
(1.) Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies. 2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems. 3. Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities. 4. Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively. 5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases. Skill Requirements
1. In-Depth Knowledge Of Asset Management Services And Tools. 2. Strong Analytical And Problem-Solving Skills. 3. Proficient In Ticketing Systems And Incident Management Processes. 4. Excellent Communication And Interpersonal Skills. Certification
1. Itil Foundation Certification (Optional But Valuable). 2. Certification In Asset Management (Optional But Valuable).

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DWP-FSS-Desk Side Services

1587485BR