Specialist Customer Service-II

Donaldson India Filter Systems

3 - 8 years

8 - 12 Lacs

gurugram

Posted:None| Platform:

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Skills Required

customer service order management sales support order processing otd sales coordination customer satisfaction customer management query resolution customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support sales team in achieving monthly, quarterly, and annual sales targets through seamless order management and customer coordination.
Manage end-to-end order booking and execution processes, including supply chain planning for assigned domestic and export customers.
Share invoices and dispatch details with customers and ensured alignment on delivery schedules.
Maintain and track global OTD (On-Time Delivery) targets, coordinating reviews with internal teams.
Act as primary liaison with customers for routine supply chain operations, order status updates, and issue resolution.
Attend global SCM, compliance, and process enhancement trainings; implement relevant initiatives at the plant level for assigned business units.
Monitor order availability, production schedules, and supply status, ensuring timely communication with customers.
Coordinate with Import and Logistics teams for availability of imported materials and with PPC, Purchase, and Logistics teams for local parts.
Handle customer quality concerns, in-transit losses, and damage claims in collaboration with Quality and Customer Service teams.
Prepare and analyze weekly/monthly reports including Sales MIS, Stock levels, and OTD performance metrics.
Ensure timely receipt of monthly schedules from customers and followed up proactively to avoid disruptions.
Manage customer-specific supply chain portals and updated key data as per SLA requirements.
Prepare all pre- and post-shipment export documentation in compliance with trade regulations.
Process credit notes and coordinated with finance for customer claim settlements.
Facilitate new customer onboarding and credit proposals using centralized MDM platforms.
Maintain all commercial correspondence and served as the first point of contact for assigned customers.
Confirm monthly sales recognition in coordination with finance and sales teams.
Collaborate with planners and export customers to input and maintain accurate forecasts in the system.

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