Job
Description
As a Project Manager at NiCE, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. Working closely with cross-functional teams, you will ensure successful project execution, on-time delivery, and adherence to quality standards. Your role will involve overall responsibility throughout the project lifecycle, including requirements definition, business analysis, design, implementation, testing, and deployment. You will manage all project tasks, including schedules, budgets, and resources, to ensure the delivery of quality solutions within time and cost constraints. Building and managing client relationships will be a key aspect of your responsibilities. Furthermore, you will mentor staff with a hands-on approach, fostering a learning and growth environment. Your ability to transform business requirements into creative solutions using existing products and new ideas will demonstrate out-of-the-box thinking. You will prepare project status reports and presentations to keep management, customers, and other stakeholders informed of project progress and any issues that may arise. Handling customer escalations and providing corrective action plans will be part of your duties, along with maintaining communication with customers, internal team members, stakeholders, and other participants to ensure timely completion of project deliveries up to client expectations. You will identify project priority conflicts and report any issues affecting overall project delivery, coordinating with various groups within NiCE across locations to ensure program success. Acting as a key interface point for business stakeholders, project teams, and the GTC team to identify, discuss, and resolve any delivery-related issues will be crucial. You will also communicate program status to stakeholders and executives, plan for project contingencies, and anticipate variations that may impact resources and successful implementation. To be successful in this role, you must have a minimum of 9 years of hands-on technology experience, with at least 2 years of project management experience in the software/IT industry. Additionally, fluency in English (both writing and speaking), a PMP or Prince2 certification, a BA degree or equivalent, and proven experience managing major projects involving diverse operations and technology groups are required. Strong problem-solving skills, the ability to negotiate and influence business decisions, excellent organizational, customer service, and people skills, as well as the ability to meet deadlines and travel up to 15% of the time, are essential. Having experience with NICE Actimize, the financial securities industry (including Risk Management, Compliance, AML), working with Waterfall/Agile methodologies, and onsite and offshore delivery models will be advantageous. Join NiCE, a market-disrupting global company where high-performing teams work in a fast-paced, collaborative, and creative environment. As a market leader, NiCE offers endless internal career opportunities and a chance to learn and grow every day. If you are passionate, innovative, and eager to raise the bar, you may just be the next valuable addition to the NiCE team. Enjoy the NICE-FLEX hybrid model, which allows for maximum flexibility with 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face meetings, promoting teamwork, collaborative thinking, innovation, and a vibrant interactive atmosphere. Requisition ID: 6380 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE: NICELtd. (NASDAQ: NICE) software products are utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to deliver exceptional customer experiences, combat financial crime, and ensure public safety. NiCE software manages more than 120 million customer interactions daily and monitors over 3 billion financial transactions. Renowned for innovation in AI, cloud, and digital domains, NiCE is consistently recognized as a market leader with over 8,500 employees across 30+ countries.,
