Spa Manager

Role Overview

The Spa, Wellness & Recreation Manager oversees the complete operations of the Spa, Wellness Centre, Fitness & Recreational facilities. The role ensures an elevated guest experience, drives revenue growth, maintains operational standards, and leads a team of therapists, wellness consultants, trainers, and recreation staff. The manager is responsible for enhancing lifestyle, fitness and longevity offerings aligned with Fairmont brand standards.

Key Responsibilities

1. Spa & Wellness Operations

• Manage daily operations of Spa, Fitness Centre, Wellness Lounge, Pool & Recreation areas.

• Ensure smooth scheduling, guest flow, booking accuracy and service consistency.

• Maintain hygiene, equipment quality, safety and ambience across all wellness spaces.

• Oversee treatment protocols, products, linen management and inventory control.

2. Wellness & Longevity Programs

• Develop bespoke longevity-focused programs (stress management, sleep, immunity, nutrition, etc. ).

• Introduce new healing modalities, alternative therapies & holistic wellbeing programs.

• Collaborate with wellness specialists - yoga, meditation, physiotherapy, breath-work, Ayurveda.

• Monitor guest outcomes and continuously enhance treatment menus & rituals.

3. Fitness & Recreation Management

• Supervise Gym, Training Studio, Pool, Group Class Rooms and Outdoor Recreation zones.

• Plan and schedule group fitness sessions, personal training, aqua workouts, sports activities.

• Ensure implementation of safety rules, lifeguard and pool supervision protocols.

• Promote recreation activities for resident guests and members.

4. Guest & Member Experience

• Ensure warm, bespoke and anticipatory service for all guest touchpoints.

• Handle guest concerns with empathy and swift resolution.

• Drive membership programs, retention strategies and loyalty experiences.

• Personalize journeys for long-stay guests, spa retreats & VIP clientele.

5. Financial Management

• Prepare and monitor department budget, targets and monthly revenue forecast.

• Enhance treatment sales, fitness packages, retail and membership revenue.

• Track KPIs: Occupancy %, Average Treatment Rate, Retail Conversion, Member Retention.

• Control expenses, manpower costs and procurement.

6. Sales & Business Growth

• Build marketing partnerships with health brands, yoga schools, wellness influencers.

• Curate seasonal promotions, festive wellness events and rejuvenation packages.

• Collaborate with hotel marketing for social media, campaigns and brand visibility.

• Drive corporate tie-ups, fitness memberships and long-term wellness programs.

7. People Leadership

• Hire, train and mentor therapists, fitness trainers, service team and recreation staff.

• Conduct regular skill-up sessions, grooming, treatment standards training.

• Build a culture of mindfulness, warmth, discipline and professional grooming.

8. Standards, Safety & Compliance

• Uphold Fairmont service and wellness standards at every interaction.

• Ensure statutory compliance for spa, pool, fitness equipment & water quality.

• Lead emergency readiness: CPR, first-aid, pool rescue, fire & evacuation protocols.

Required Qualifications & Skills

• Minimum 4-7 years in luxury spa/wellness management (hotel experience preferred).

• Knowledge of spa therapies, wellness sciences, fitness & recreational operations.

• Leadership capability with team motivation, coaching and training experience.

• Strong commercial mindset ability to drive revenue and manage P&L.

• Excellent interpersonal skills and guest-relationship management approach.

• Ability to work flexible schedules, peak seasons, weekends & holidays.