Solutions Engineering

• Associate Solutions Engineer (ASoE): 1-2 years


• Solutions Engineer (SoE): 2-4 years


• Senior Solutions Engineer (SSoE): 4-10 years

Note:

At Gray Matrix, our Tech Support team isn t a ticket-resolving pit stop it s a frontline unit that owns uptime, protects performance, and represents product confidence.

We re looking for Solutions Engineers who go beyond answering questions they investigate, interpret, and solve problems like it s personal.

Whether you re onboarding new customers or firefighting with developers, your impact is real, fast, and often visible.

• Strong understanding of how APIs, web apps, and real-world integrations work


• Ability to troubleshoot live systems using browser tools, logs, and server responses


• Comfort with logs, headers, JSONs, cURL/Postman testing, and basic shell commands


• Clear communicator with the ability to translate between technical and non-technical stakeholders


• Familiarity with helpdesk tools (Freshdesk, Zoho, etc.) and internal documentation practices

• Experience supporting SaaS or cloud-native applications


• Exposure to browser debugging, console errors, and environment-specific issues


• Ability to work closely with dev teams during patch releases and deployments


• Familiarity with incident tracking and RCA documentation

Tell us where you ve solved something live, debugged something hard, or saved the day with clarity.

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We ll talk support mindset, live issue examples, and where you draw the line between done and resolved.

Walk us through how you d handle a tough escalation or triage a critical ticket in real time.

Final discussion around growth mindset, empathy under pressure, and long-term ownership.

• Work across product, dev, QA, and customer success teams


• Get visibility across features, integrations, and infrastructure


• Join a team that supports real outcomes, not just resolves tickets


• Clear path to leadership: ASoE SoE SSoE Support Head / Delivery Ops

Please apply only if you re calm under chaos, curious about root causes, and care deeply about creating clarity for others.