10 Support Head Jobs

The purpose of this role is to support the management of the Information Security Group budget and expenses to ensure effective and efficient management of ISG budget across all locations, in accordance with the bank policy. The role is pivotal to coordinate with Finance team, other business units (with whom we share the budget, get charged, etc.) and the ISG CISO DR s for continuously tracking, monitoring and reporting on budgeting and expense tracking. The role holder will be the go-to person for project managers to raise finance approval request in the system, follow up on approval and coordinate with finance team to get project code and tracking the project expense Bachelor s degree in any stream (preferred in finance and accounting) or IT or Engineering. Minimum 8-10 years of experience in managing budgeting and finance in banking environment either in Technology or Information Security. Strong working knowledge of Microsoft Office (Excel, PowerPoint, Outlook, Word, SharePoint and others) Documentation and report writing skills Knowledge of information security risk, governance and compliance is a plus. Professional certification in Information security is a plus. Planning & Budgeting: Support Head of IS GRC in budget planning and managing of ISG budget and expenses globally. Liaising with Finance team, Technology and other business units where budget is shared, transferred etc. to have clear understanding on budget and expense view. Liaising with Finance team to track monthly budget and expenses for each line items. Manage with CISO DR s and Head of IS GRC any deviations from the plan. Continuously connected with CISO DR s on budget and expense tracking and conduct monthly meeting budget tracking and reporting. Support on ISG on expense request, follow up and tracking as a central point of contact. Validate vendor invoice tracking based on milestone and timeline agreed. Support travel arrangement for ISG team, event management and work as buddy for new joiners, trainees to enable required level of access etc. Support in initiatives tracking and project management and HR related activities such as staffs training requirement gathering, suggesting on available budget, coordinating with Mashreq training and learning unit. Supporting on facility requirement gathering and delivery with admin team. Support to organizes IS and data privacy road shows and trainings etc. Consolidate ISG initiatives and projects and coordinate with respective project owners to get required input and update for head of GRC to track progress of these initiatives. Support Head of IS GRC to collate training & learning requirements across ISG staffs. Global Support: support regional CISOs with governance activities including formulation and adherence to the budget plan and projects in line with bank s strategy and local regulatory requirements. Business-focus and balanced approach with the ability to consult and clearly communicate to multiple types of stakeholders. Ability to work with minimal supervision, to adhere to the process set by the unit and handle the work with sensitivity Excellent numeracy skills with an attention to detail Strong analytical skills Knowledge of accounting best practices Ability to explain budgeting and financial information in plain terms

Roles Open Associate Solutions Engineer (ASoE): 1-2 years Solutions Engineer (SoE): 2-4 years Senior Solutions Engineer (SSoE): 4-10 years Note: These are typical experience ranges but we re not rigid about years. If you ve built deeply, thought critically, and solved meaningful problems we re open to letting your work speak louder than your resume. What matters most to us is how you think and what you ve created. About the Opportunity At Gray Matrix, our Tech Support team isn t a ticket-resolving pit stop it s a frontline unit that owns uptime, protects performance, and represents product confidence. We re looking for Solutions Engineers who go beyond answering questions they investigate, interpret, and solve problems like it s personal. Whether you re onboarding new customers or firefighting with developers, your impact is real, fast, and often visible. What We re Looking For Strong understanding of how APIs, web apps, and real-world integrations work Ability to troubleshoot live systems using browser tools, logs, and server responses Comfort with logs, headers, JSONs, cURL/Postman testing, and basic shell commands Clear communicator with the ability to translate between technical and non-technical stakeholders Familiarity with helpdesk tools (Freshdesk, Zoho, etc.) and internal documentation practices Bonus Points Experience supporting SaaS or cloud-native applications Exposure to browser debugging, console errors, and environment-specific issues Ability to work closely with dev teams during patch releases and deployments Familiarity with incident tracking and RCA documentation Our Hiring Process Step 1 Story Submission Tell us where you ve solved something live, debugged something hard, or saved the day with clarity. Click here Step 2 Coffee & Conversation We ll talk support mindset, live issue examples, and where you draw the line between done and resolved. Step 3 Real-Time Scenario Walk us through how you d handle a tough escalation or triage a critical ticket in real time. Step 4 Leadership Round Final discussion around growth mindset, empathy under pressure, and long-term ownership. Why Join Us Work across product, dev, QA, and customer success teams Get visibility across features, integrations, and infrastructure Join a team that supports real outcomes, not just resolves tickets Clear path to leadership: ASoE SoE SSoE Support Head / Delivery Ops Please apply only if you re calm under chaos, curious about root causes, and care deeply about creating clarity for others.

ORGANISATIONAL OVERVIEW Lambda Therapeutic Research is a Global full-service Clinical Research Organization (CRO) with its headquarters in Ahmedabad, India. With facilities and operations strategically located in Mehsana (India), Las Vegas (USA), Toronto (Canada), Barcelona (Spain), London (UK) and Warsaw (Poland), we offer comprehensive end-to-end clinical research services to the global innovator, biotech, and generic pharmaceutical industries. JOB DETAILS To determine whether all trial related activities were conducted, data recorded, analyzed and reported accurately & in compliance to all applicable Regulatory requirements, Organizational requirements (Policy, Procedures and processes) and Client s requirements (protocol, contract etc.) by routinely conducting audits (In process, on-site and off-site) at various stages for all assigned projects. To Function as a mentor, supervisor and guiding stature to junior team members and handle their training. Participate in key internal project team meetings and facilitate quality discussions during these meetings, as appropriate. To provide audit and inspection support for assigned projects, including, where feasible, advising the project team during preparation and conduct of audits and inspections To support Head-QA/Designee for handling regulatory inspections and sponsor system audit, arranging data for regulatory inspection and sponsor system audit, responding to regulatory or sponsor queries pertaining to clinical trial/medical imaging issues, co-ordinate for regulatory/sponsor inspections/audits To support Head-QA/Designee for quality analysis and trending tools. Tracking of open issues and drive towards resolution Performing & reporting of system audits as per system audit annual calendar to ensure compliance w.r.to Lambda SOPs, Quality Systems, Protocol and applicable regulatory requirements. To perform retrospective audits of study related raw data like Informed Consent Forms, project management plan and associated Plan, IMP plan, IMP release checklists, Safety Management Plan (SMP), Clinical Study Report. EXPERIENCE 12 to 16 yrs. in Late Phase Quality Assurance. EDUCATIONAL QUALIFICATION M. Pharm

Job Summary: Create go-to market strategy for BU s Translate regional business development objectives into relevant field marketing with programs, activities, and initiatives, to achieve demand generation, funnel development and brand visibility outcomes Create and execute integrated marketing campaigns for new logo acquisition and Account Based Marketing Programs. Proven ability in running ABM programs. Strategize and execute full funnel activities, leading to revenues. Report outcomes of all demand gen programs and look at ways to improve them. Coordinate with design and production teams (internal and agency) for the creation of market ready collaterals, artifacts, sales enablers, etc. Expertise in hubspot and Salesforce Support Head of Marketing in Ad-hoc tasks. Competencies: Self-driven with exceptional Marketing demand generation acumen Good interpersonal skills and strong collaboration skills needed, especially the ability to develop relationships Proven ability to manage multiple projects with competing deadlines needed, and demonstrated experience in executing events. Good with analytics.

Job Tittle: R&D Clinical Trial Support Team Lead Location - Hyderabad About the job The CTSM Team leader is responsible to support the clinical study leadership to execute and deliver on our clinical studies. The CTSM Team Leader will oversee and support a team of Clinical Trial Support Managers (CTSM) assigned to studies, to ensure that the assigned deliverables are met. The CTSM Team Leader will be responsible for the direct line management of, and for ensuring the training, coaching, motivation, and development of the CTSMs to maximize their expertise knowledge, capabilities, performance, and overall utility while supporting the clinical studies. The CTSM Team Leader will report to the CSO Study Management Head (India)and functionally to the Clinical Trial Support Head. Main responsibilities include: Accountable to ensure the qualification, expertise, onboarding, support and training for the in their team. They will drive the success of the CTSMs in their project roles Provide individualized coaching, mentoring and performance management. Create and manage individual performance and development plans, conduct regular performance reviews and goal setting sessions with each CTSM. Promote a positive team culture by encouraging open communication, teamwork and recognition of team member achievements. Provide guidance and support for escalations from the CTSMs and provide them with guidance to problem solve. Foster peer-to-peer collaboration. Training and Development Organize and facilitate training sessions for their team of CTSMs. Build documentation to support onboarding, training, and team processes. Lead recruiting and hiring for any new team members. High level understanding of the projects and priorities within their assigned CTMS team. Provide oversight of these studies to ensure adequate resource planning and support for the CTSM team to ensure the timelines and milestones of the studies are achieved. Ensure synergy and consistency of processes and tasks among the CTSMs. Support ongoing process improvement activities and ensure processes are shared with all CTSMs. Implement best practices and share lessons learned among the CTSMs. Maintain close collaboration with other CTSM team leaders as well as the Clinical Trial Support Leads and Clinical Trial Support Head. There could be instances where the CTSM Team Leader may have to interact with the Study Teams or other members of Clinical Science and Operations. Organize, participate, and lead meetings with their direct report CTSMs, but also with CTSL and CTSH. About you Experience - Organize, participate, and lead meetings with their direct report CTSMs, but also with CTSL and CTSH. Basic knowledge of clinical development, GCP & ICH guidelines, regulations by major regulatory bodies such as FDA (Food and Drug Administration) and EMA (European Medicines Agency), and SOPs/ QDs. Demonstrated ability to work efficiently with clinical study leader within the same project, ability to collaborate with cross-functional team members and external partners using collaborative negotiation skills. Ability to anticipate potential issues, proactively identify ways to resolve/mitigate, timely escalate with appropriate action plans. Readily adapt to new environment, technologies and processes (e.g. new digital tools) Good organizational skills: ability to multi-task, skill in establishing priorities and meeting deadlines. Ability to work autonomously. Strong written and verbal communication skills. English language skill: ability to exchange fluently (incl. negotiation), lead international meetings, write meeting minutes/ emails/ study documents, internal & external communications. Organize, participate, and lead meetings with their direct report CTSMs, but also with CTSL and CTSH.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

Position : Sr. Manager Application Support / Head Applications Support Reports to : President Location : Mumbai Minimum Years of Experience : 13 Years (Total) - In any mid to large size Chemical Industry with at least 3 years as a Lab Manager handling a team of chemists and responsibility of QC / R&D / Testing Lab Maximum Years of Experience : 15 Years (Total) - In any mid to large size Chemical Industry with at least 5 years as a Lab Manager handling a team of chemists and responsibility of QC / R&D / Testing Lab Minimum Qualifications : M. Sc (Analytical Chemistry / Organic Chemistry / Inorganic Chemistry) Preferred Qualifications : PhD (Analytical Chemistry or relevant Chemistry Stream) Type of Work Experience Required (Mandatory) ** : Of the total 13 to 15 years of experience, 3 to 5 years of experience as Lab Manager or Group / Team Leader managing a team of minimum 5 analytical chemists and managing the complete operation of any analytical lab. Responsibilities handled would be to assign analysis work on analytical instruments like GC, GC-HS, GCMS, ICPMS, UV, FTIR etc.; Review the work; guide in resolving any analysis challenges faced by the team; plan their analytical skill development and directly or indirectly develop their analytical chemistry skills Above experience is mandatory but anyone having similar experience in a mid / large size Pharma Industry; Commercial Testing Labs also can be considered Responsibilities: To manage a team of 15 to 18 Field Application Specialists (FAS) across branches and 2 to 5 Lab Application Chemist (LAC) in the in-house Application Centre. FAS are responsible providing post sales application support to customers on TQ / SQ-GCMS; ICPMS; GC / GC-GS; Molecular Spectroscopy and Elemental Analysis To review the application support activity of the FAS with customers on day-to-day basis and monitor the satisfactory completion of the assigned tasks and projects To remotely guide and support the FAC and LAC on their field application support to customers To be aware and regularly be updated on global regulations and regulatory test methods of trending applications in core markets like Pharma, Food, Environment and train the FACs and LACs on these Monitor the development of FAC and LAC organise their trainings through Principals or internally Regular interactions with Principals applications team for exchanging information on global and local applications and coordinating on support required by Principals Key Success Behaviours (Key Competencies): The candidate should have strong analytical chemistry knowledge Hands-on industrial experience on handling core analytical technologies like GC; GC-HS; GCMS; GCMS-MS; ICPMS; AAS; FTIR; UV et Strong knowledge in Analytical Method Development; Validations; Analytical Troubleshooting; Data Analysis and Interpretation Effective team handling skills Reviewing assigned activity / performance and Team Development Effective presentations skills Conducting presentations; webinars and applications seminars

Position : Sr. Manager - Application Support / Head - Applications Support Reports to : President Location : Mumbai Minimum Years of Experience : 13 Years (Total) - In any mid to large size Chemical Industry with at least 3 years as a Lab Manager handling a team of chemists and responsibility of QC / R&D / Testing Lab Maximum Years of Experience : 15 Years (Total) - In any mid to large size Chemical Industry with at least 5 years as a Lab Manager handling a team of chemists and responsibility of QC / R&D / Testing Lab Minimum Qualifications : M. Sc (Analytical Chemistry / Organic Chemistry / Inorganic Chemistry) Preferred Qualifications : PhD (Analytical Chemistry or relevant Chemistry Stream) Type of Work Experience Required (Mandatory) ** : Of the total 13 to 15 years of experience, 3 to 5 years of experience as Lab Manager or Group / Team Leader managing a team of minimum 5 analytical chemists and managing the complete operation of any analytical lab. Responsibilities handled would be to assign analysis work on analytical instruments like GC, GC-HS, GCMS, ICPMS, UV, FTIR etc.; Review the work; guide in resolving any analysis challenges faced by the team; plan their analytical skill development and directly or indirectly develop their analytical chemistry skills Above experience is mandatory but anyone having similar experience in a mid / large size Pharma Industry; Commercial Testing Labs also can be considered Responsibilities: To manage a team of 15 to 18 Field Application Specialists (FAS) across branches and 2 to 5 Lab Application Chemist (LAC) in the in-house Application Centre. FAS are responsible providing post sales application support to customers on TQ / SQ-GCMS; ICPMS; GC / GC-GS; Molecular Spectroscopy and Elemental Analysis To review the application support activity of the FAS with customers on day-to-day basis and monitor the satisfactory completion of the assigned tasks and projects To remotely guide and support the FAC and LAC on their field application support to customers To be aware and regularly be updated on global regulations and regulatory test methods of trending applications in core markets like Pharma, Food, Environment and train the FACs and LACs on these Monitor the development of FAC and LAC organise their trainings through Principals or internally Regular interactions with Principals applications team for exchanging information on global and local applications and coordinating on support required by Principals Key Success Behaviours (Key Competencies): The candidate should have strong analytical chemistry knowledge Hands-on industrial experience on handling core analytical technologies like GC; GC-HS; GCMS; GCMS-MS; ICPMS; AAS; FTIR; UV et Strong knowledge in Analytical Method Development; Validations; Analytical Troubleshooting; Data Analysis and Interpretation Effective team handling skills - Reviewing assigned activity / performance and Team Development Effective presentations skills - Conducting presentations; webinars and applications seminars

Responsible for entire KSEZ IT & Systems, time to time shoftware updates, systems support, take care of repairs & maintenance services, AMCs at Kakinada location, VC Arrangements, Admin works, Secretary to Head Projects, meeting arrangements, records maintenance, bills review and approval process ORGANISATION CHART KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators Timely attending IT & System related issues, time to time updates of software and patch files as per group policy to all systems Maintaining BSNL, Wifi lines and CC Cameras maintenance properly Procurement of accessories whenever required and timely payments VC arrangements for all departments & coordination with Corporate IT teams Support & Completing on time Support Head-Projects, letter drafting, guest & visitors relations, meeting arrangements with HODs and other staff Arrangements of meetings during clients, guests visits in the site location and also support in hotel, food & vehicle arrangement Timely completing of assignments/targets given by Head-Projects. Support in media coverage, data maintenance & safe storage Support & Completing on time All department bills review & verification for Head-Projects approval Communication to all department on time to time updates on the bills Timely & accurately Forwarding the invoices after due verification of Head-Projects with necessary comments by F&A for payment. Timely furnishing information as and when required for various meetings / reviews Timely & accurately KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External - Roles you need to interact with outside the organization to enable success in your day to day work All Government Departments (Collector office/SP office/ etc) Vendors and Customers INTERNAL INTERACTIONS Internal - Roles you need to interact with inside the organization to enable success in your day to day work All department HODs & staff Finance department CEO Office FINANCIAL DIMENSIONS Cost effective during procuring IT & System related accessories Monitoring bills with in AOP & Budgets OTHER DIMENSIONS Coordinate with all departments on behalf of Head-Projects, Government departments etc., EDUCATION QUALIFICATIONS MBA, Degree RELEVANT EXPERIENCE 5 to 8 years of experience in IT & Systems, admin and Secretarial works COMPETENCIES Execution & Results Teamwork & Interpersonal influence Problem Solving & Analytical Thinking Planning & Decision Making Personal Effectiveness Stakeholder Focus Networking Capability Building Strategic Orientation Social Awareness Entrepreneurship

The opportunity Join our Financial Planning and Analytics team as a Corporate Business Analyst and work with latest technology and international colleagues. Become a key team member in a global team at the HQ of Hitachi Energy and support the FPA and global Management team with state-of-the-art analytics to support strategic decision making. Responsible for leading work streams, conduct research and perform analyses. Collaborating with Global Consolidation team and Business Units finance teams in order to understand, communicate and action on insights. Report directly to the Head of Business Analytics and Planning. How you ll make an impact Lead and execute analyses that will yield critical answers to key questions. Understand the required data set needed to complete analyses, procure it, and perform the analyses independently Close cooperation with Business Unit Finance team in relation to deeper analysis and understanding business rational Communicate and present outcomes clearly and concisely within working group Independently work on Executive and Board presentation and documents Participate and contribute in meetings or workshops with participants from outside the FPA team Supporting implementation and development of finance function with new technology and implementation of data analytics Support Head of Business Analytics and Planning and team members in daily tasks, e. g. the preparation of meetings and workshops, Management presentations Interact with other parts of the organization, e. g. business functions of global and local business lines and/or other global functions Manage Analysts in work streams and support any other question from CFO Live core values of safety and integrity, taking responsibility for your own actions while caring for your colleagues and the business Your background Bachelor or Master s degree in business, Finance, Economics, Mathematics or related field Minimum 2-4 years business experience in relevant positions, Corporate Finance Analytics Critical Thinking and Stakeholder Management skills Skills to correctly extract, analyze and intuit meaningful information or data from the various data sources such as structured and unstructured dataset, charts, tables, graphs Knowledge how to exploit digital technology to drive better outcomes for finance and the business Strong written and verbal communication skills (English mandatory, incl. proficiency in using the standard software tools (e. g. PowerPoint, Excel) Excellent analytical skills and structured way of working Proactive and self-driven personality with high integrity and ethics Team player with interest in continuous process improvements More about us Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .