Solutions Engineer

Pre-sales/Product Consultant supports sales productivity and deal flow by securing the “technical close” in complex solutions within an assigned market segment and geographic region. The Product consultant works largely in a presales capacity but is also expected to help existing customers learn about the products through regular consultation around their use cases. You are expected to help in a post‐sales capacity by helping customers adopting the VWO product for higher retention. You would provide pre-sales support contributing to the successful conversion of prospects during the PoCs to customers and engages customers to drive product adoption.

As a Pre-sales/Product Consultant / Sr. Product Consultant - EMEA , you

• Provide pre-sales support for the deals worked on by the Regional Sales teams
• Provide post-sales consultation to the existing customers as per their needs/use cases and helps customers adopting the VWO product for higher retention
• This role requires a working knowledge of web applications, HTML, JavaScript, and CSS (mandate)
• Working knowledge of backend languages and mobile apps is definitely a huge plus
• Arrive at a solution for prospects/existing clients using existing features in the platform and also propose enhancements required to win business
• Experience in responding to RFP and RFI’s
• Would be interfacing with prospects/existing clients via phone, email, chat and face-to-face and web meetings – needs to have strong communication skills and the ability to interact with International clients
• This is a regional role, the candidate needs to be flexible to support the time zone assigned to him/her
• The candidate will have to work directly with the Sales team and cross-functionally with support/engineering/product/marketing/customer success teams
• The candidate needs to maintain clear and detailed documentation and use effectively our CRM (SFDC) to log cases
• This is a critical role for the regional sales units, a high level of pro-activeness and accountability is required
• The candidate will also be expected to gain, document, and share knowledge related to the scenarios faced and coach Sales team members to preempt roadblocks during the Sales/Consultation process. His/her inputs will be required to coach the team and create collaterals. The candidate might be required to go through certifications/quality checks at different stages
• The role will be performance-based and will have targets that will be mapped progressively
• The candidate will be expected to constantly enhance their knowledge via internal and external channels and also maintain an up to date awareness about the competitive landscape
• Communicate daily with sales staff regarding sales activities and tactics
• Provide proactive support to customers and prospect
• Should be open for all the time zones assigned to him/her

Desired Skills & Experience

• Minimum

  three years of sales engineering experience in customer-facing roles in a business-to-business, large/strategic customer segment

• Experience with

  web applications, HTML, JavaScript, and CSS

  (mandatory)
• Experience of working in a metric-driven environment and hands-on experience of dealing

  with international clients

.