Solution Engineer

As a Solution Engineer at Infobip, you play a crucial role in crafting exceptional customer experiences by offering customized solutions and fostering innovation. You actively engage in Infobip's solution proposals, take charge of solution design, delivery, integrations, and enhancing current solutions. Collaborating with HQ and regional teams, you work as a technical opportunity lead or provide support to more experienced colleagues. You autonomously manage opportunities from inception to delivery, making resource allocation decisions independently or in consultation with senior colleagues based on project complexity. - Help customers and/or partners comprehend the value of Infobip solutions and services. - Understand customers" businesses to determine which of our solutions and products can assist in their business evolution. - Devise new and innovative solutions to meet customers" business requirements. - Gather technical requirements and design technical solutions and service integration plans. - Address technical and security questionnaires. - Conduct engaging demos and POCs. - Conduct scoping exercises and provide service quote estimations. - Implement solutions for both new and existing customers. - Produce comprehensive and precise technical documentation. - Customize/configure Infobip solutions to align with customers" business needs. - Ensure all projects are completed on time, within scope and budget, surpassing customer expectations. - Conduct consulting and solution enablement sessions for customers, documenting them with meeting minutes summaries. - Develop conversational workflows and strategies (natural dialog flows, wireframes, and templates) for Answers and other Infobip products. - Contribute to internal initiatives and focus on continuous development. - Document solutions and best practices, sharing them within the department (e.g., through active participation in the Community of Practice). - Stay informed about market feature requirements and provide feedback to guide the development of product features. - Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, keeping abreast of changes and upgrades. Infobip fosters a diverse workplace, welcoming people with various backgrounds, characteristics, and experiences who share the same passion and talent that aids in fulfilling the mission. As an equal-opportunity employer, Infobip is dedicated to creating an inclusive work environment.,