Solution Design Engineer- Solutions & Services

Job Description

Position Summary The Regional Solutions & Service Engineer develops solutions working closely with MbM Product team, Sales and Opportunity Management based on modules that address the customers requirements with cost-effective, high quality logistics solutions which can be effectively implemented and executed Job Responsibilities Develop solutions in line with MbM strategy and customer needs Basic supply chain analytics projects Analysis and compatibility against business processes to execute required solution and solution changes. Analyse end-to-end supply chain of Clients for potential cost saving opportunity Identify and analyse potential configuration gaps using various MbM technology platforms/ application. Interpret and analyse gathered customer requirements and translate into a solution proposal, Develop and maintain solution concepts. Configure Solution Building blocks - maximise use of existing solutions already successfully operated Quantify the solution resource and implementation requirements e.g. FTEs, costs, EDI development, facilities, capabilities, equipment/services Work with Product/IT to develop alternative Solutions in case of capability gaps where applicable. Clearly outline solutions in appropriate formats for presentation to customers and handover to the implementation team. Management dashboards to show profit levels, HC expenditures and other such meaningful metrics across customers, verticals and geographies. Financial and operational benchmarking Review and support customer solutions and implementations Act as custodian of sustainable operational quality and efficiency Project manage the solution design process to ensure on-time delivery Channel requests for re-engineering, re-development of Solution Building Blocks to product managers. Regular review of cost to serve Vs pricing and tie it with P&L. Maintain the repository of the global pricing database and update with relevant changes. Accountable for: Analytics of current supply chain model of the customer. Solution quality, its implementation and execution Visibility on Operating Cost drivers and Execution of the initiatives Review and respond to the queries on the solutions if any seeked by the Opportunity Management Evaluation Board (OMEB) Skills Required Education: Masters degree from recognized university. Degree in Operations or Supply Chain Management preferred. Experience: Minimum 7 years of experience in transportation with experience in solution designing and supply chain. 5+ years experience in the analytics, design or operations of international supply chains Project management experience will be an advantage. Direct experience in one or more core industry verticals Analytical with proficiency in translating complex requirements into tangible solutions Effective interpersonal and communication skills In-depth understanding of End-to-end International logistics concepts Strong financial acumen Excellent interpersonal and presentation skills Be able to work independently, and willing to travel upon business requirements Skills to manage sensitive customers and personalities Behavioural Assertive/decisive and pro-active High sense of urgency & persistence Confidence in dealing with people and building lasting relationships/networks Ambitious and result oriented self-starter with initiative and strong drive Problem solving skills and customer service skills Other Outstanding verbal, written & presentation skills Ability to work in a matrix organization and influence decision making Ability to interface with senior leadership stakeholders within & outside the organization. Internal Stakeholders: Regional product heads, Global product teams, Commercial teams, Operations teams. External Stakeholders: Customers, Suppliers Reports into Regional Head of Solution & Services.