Solution Architecture Manager

 About The Role  

Skill required: Tech for Operations - Tech Solution Architecture

Designation: Solution Architecture Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation.A Zendesk Solution Architect is the lead technical expert to design and deliver complex HR solutions, primarily in pre-sales and implementation phases on Zendesk platform. Key responsibilities involve gathering requirements, translating business needs into technical plans, and leading the technical delivery of projects. Collaborate with Accenture Operations and development teams to ensure the successful implementation and adoption of Zendesk products.

What are we looking for?

Zendesk Portal Development with at least 5+ years of hands-on experience in Zendesk configuration and administration

Exposure to API integrations, reporting dashboards, and analytics within Zendesk

Integration with HRIS like SAP SuccessFactor, Workday

Knowledge of AI-enabled chatbots or automation tools integrated with Zendesk for Contact Center platform

Ability to design and implement custom workflows, triggers, macros, and automations in Zendesk

Ability to establish strong client relationship

Detail orientation

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Roles and Responsibilities:

Lead end-to-end solutioning, configuration, and implementation of Zendesk for HRO processes (HR case management, employee query management, knowledge management, etc.)

Conduct client workshops, demos, and presentations to articulate solution approach and best practices

Act as the SME for HR service delivery platforms, advising on process improvements and product enhancements

You would create solutions in situations in which analysis requires an in-depth evaluation of variable factors

Requires adherence to strategic direction set by senior management when establishing near-term goals

Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach

Some latitude in decision-making in involved

Act independently to determine methods and procedures on new assignments

Decisions taken have a major day to day impact on area of responsibility

The person manages large-medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation