Solarium Green Energy Limited - Senior IT Support Engineer

Job Summary We are seeking a highly skilled and proactive IT Support Manager / Senior IT Support Engineer to oversee and manage our IT support operations. The ideal candidate will be responsible for ensuring seamless IT service delivery, resolving technical issues promptly, and maintaining a secure and efficient IT infrastructure. Responsibilities This role demands strong leadership, technical expertise, and a customer-centric approach to support end-users and drive IT excellence across the Responsibilities Support & Troubleshooting : Provide technical support and assistance to users, resolving hardware, software, and network issues promptly and effectively. Act as the escalation point for complex technical problems and ensure timely & Network Administration : Install, configure, and maintain computer systems, networks, printers, and other IT peripherals. Manage and maintain servers, firewalls, switches, and wireless Monitoring & Cybersecurity : Monitor system performance, ensure uptime, and implement best practices for IT security. Proactively identify potential threats and implement solutions to safeguard data and Training & Support : Conduct training sessions for employees on IT tools, new software, and best practices. Enhance user proficiency and productivity through effective communication and & SOPs : Maintain accurate documentation of IT infrastructure, procedures, assets, and troubleshooting steps. Develop and update standard operating procedures (SOPs) and user : Bachelors degree in Computer Science, Information Technology, or a related field. 25 years of experience in IT support or infrastructure management. Strong knowledge of Windows/Linux systems, networking, and IT security. Experience with hardware maintenance, network troubleshooting, and software deployment. Excellent problem-solving, interpersonal, and communication skills. Ability to manage multiple tasks and work effectively under Skills : Leadership experience in managing IT support teams or helpdesk operations. Familiarity with ticketing systems, remote support tools, and asset management solutions. Exposure to cloud platforms (e.g., Microsoft 365, Google Workspace, AWS, or Azure). (ref:hirist.tech) Show more Show less