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Software Technical Support

Software Technical Support

Instance IT Solutions

0 years

|

1 - 4 Lacs

Posted:3 weeks ago| Platform: GlassDoor logo

Apply

Skills Required

software support chat resolve installation configuration development engineering documentation report onboarding training metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Provide first- and second-level technical support to customers via email, phone, chat, or ticketing systems.
Troubleshoot and resolve software issues related to installation, configuration, bugs, and performance.
Escalate unresolved issues to the development or engineering team with detailed documentation.
Maintain accurate and up-to-date records of customer interactions and technical issues using support tools.
Create and update support documentation, FAQs, and knowledge base articles.
Collaborate with QA and development teams to identify and report software bugs or improvement areas.
Assist in onboarding and training new users or customers when necessary.
Monitor system performance metrics and report trends or anomalies to the technical team.

Job Type: Full-time

Pay: ₹10,000.00 - ₹40,000.00 per month

Benefits:

Health insurance
Provident Fund

Shift:

Day shift

Language:

English (Preferred)

Work Location: In person

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