Software Support Executive

ITSC Technologies Pvt. Ltd.

0 years

1 - 2 Lacs

Bhopal

Posted:22 hours ago| Platform: GlassDoor logo

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Skills Required

software support development reports resolve installation configuration testing training visual .net sql server mysql database design querying java javascript

Work Mode

On-site

Job Type

Full Time

Job Description

L1 level Software Bug fixing.
Provide first-level support for software applications via email, phone, or ticketing systems
Diagnose and troubleshoot software issues reported by end-users
Escalate unresolved issues to senior engineers or the development team with detailed documentation
Monitor system logs and error reports to identify and resolve recurring issues
Assist in software installation, configuration, and updates for clients and internal users
Maintain accurate records of issues, solutions, and user interactions
Participate in testing software patches and updates before deployment
Provide user training or create help documents as needed
Collaborate with QA and development teams to improve product reliability
Proficient in Visual Studio .NET for developing and maintaining robust applications.
Hands-on experience with Microsoft SQL Server and MySQL for database design, querying, and optimisation.
Familiarity with web technologies (JAVA, JavaScript, APIs)

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Commuter assistance
Life insurance
Provident Fund

Work Location: In person

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