Managed Operations

Job Description

Key responsibilities: • Visit client sites to advise on software use • Troubleshoot technical issues and provide support • Train new staff on software and strengthen their technical abilities • Collect feedback and insights from clients to improve software use • Develop and deliver user trainings to maximize product performance • Create and review user documentation and provide ongoing technical support • Monitor software performance to ensure optimal usage • Liaise with developers to rectify any issues with software Required Experience, Skills and Qualifications BE, BCA Degree in Computer Science or related technical stream Good knowledge of IIS, Client/Server deployment, Connectivity issues troubleshooting, crystal reports, patch updates, Basic knowledge of programming language (Java, VB.NET) and web and CS architecture/data flow, SQL (MSSQL, MYSQL) Proven experience as an Operations Executive or related role Familiarity with software development and usage Strong operational and technical expertise Excellent communication, documentation, reporting skills and interpersonal skills Abilitytoproblem-solve and troubleshoot, able to work in 24x7 environment. Proven track record of client satisfaction Organizational and multitasking abilities Comfort working with multiple groups within business Job Type: Full-time Pay: Up to ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Work Location: In person