Software Support Executive

Job Title: Software Technical Support Executive

Location: Kannur

Experience: Minimum 1 year

Employment Type: Full-Time

Job Summary:

Inexoft Technologies is seeking a skilled and customer-focused Software Technical Support Executive to provide technical assistance and support to clients using our software products. The ideal candidate should possess strong problem-solving abilities, excellent communication skills, and a solid understanding of software systems.

Key Responsibilities:

Provide technical support and troubleshooting assistance for software-related issues via phone, email, or remote sessions.

Install, configure, and maintain software applications for clients.

Identify, diagnose, and resolve customer issues in a timely manner.

Escalate complex issues to the development or QA teams when necessary.

Document issues, feedback, and resolutions accurately.

Guide clients through step-by-step solutions and software features.

Ensure customer satisfaction through efficient and professional support.

Collaborate with internal teams to improve product usability and performance.

Required Skills & Qualifications:

Education: B.Com / M.Com / BCA / MCA / B.Sc (Computer Science)

1–2 years of experience in software or technical support.

Basic understanding of software applications, databases, and networking concepts.

Strong analytical and troubleshooting skills.

Good verbal and written communication skills.

Ability to manage multiple tasks and prioritize effectively.

Preferred Qualifications:

Experience in ERP or accounting software support.

Knowledge of SQL or basic database management.

Job Type: Full-time

Location:

• Kannur, Kerala (Preferred)

Work Location: In person