Software Support Executive

The Software Support Executive position requires individuals with the following qualifications and experiences: - Good communication skills in both spoken English and Hindi are essential. - Knowledge of additional languages is a plus. - Prior experience as a Customer Care Executive for a cloud-based software product is mandatory. - Proficiency in interacting with customers via phone, email, and chat. - Ability to effectively address customer complaints and needs in a friendly and professional manner, following established procedures. - Familiarity with the Intercom system is beneficial. - Experience in conducting demonstrations, providing support, and delivering training to clients. - Basic technical knowledge is required. If you meet the above criteria and are interested in the position, please visit our website at https://www.itgurussoftware.com for more information. Location: Pune Experience: 1 to 5 years Skills: Support, Software Support, SAAS, Cloud-based, Communication Skills, Technical Knowledge Please note that the interview process for this role will be conducted via telephone.,