As a Fresher in this role, you will be responsible for monitoring and strategizing performance improvement by analyzing logged calls, performance metrics, and revenue metrics. You will also be tasked with monitoring relationships with existing customers through CRM systems and keeping clients informed of any unforeseen delays or problems. Your accuracy and timeliness in handling processing tasks will be crucial. Additionally, you will need to respond to calls, tasks, and complaints from customers promptly, and provide after-sales support when requested. Offering software technical telephone and remote/online support will also be part of your responsibilities. Strong analytical and reporting skills, coupled with effective communication, are essential in this role. You will be expected to generate and analyze task reports to ensure they are resolved within predefined timeframes. Managing customer calls efficiently and reviewing the task management system by gathering customer feedback will be key tasks. Regular reporting to the Support/Sales Manager or Team Leader on a daily basis is required. Please note that the responsibilities associated with this role may vary based on the needs of the business and your performance.,
The job requires 6 freshers to join as Software Technical Support and Training professionals. As part of your responsibilities, you will provide technical support and training to clients both over calls and through remote/online channels. You will also be involved in testing new software and providing valuable feedback for further improvement. Building and nurturing enduring client relationships is crucial to this role. Additionally, you will be responsible for software installation at client sites and conducting training sessions when necessary. Your role will involve attending to client calls and ensuring prompt and effective solutions are provided. You will also need to solve assigned tasks within the estimated time frame. Proficiency in SQL and Crystal Reports would be advantageous for this position.,