Software Engineer - SAP security/Authorizations first level support

We are looking for First-level SAP Security/Authorization support consultant who can handle incoming support requests, whether through phone calls, email, or ticketing systems, and determines the nature and priority of the issue, and resolves/routes for resolution of tickets.

In this role, you will be responsible for below:

• 1st level support via telephone and ticket.
• Act as the first point of contact for SAP authorization-related queries and access issues from end users.
• Receive, verify, and process user access request tickets in line with company policies and compliance requirements.
• Perform basic troubleshooting for user access issues (e.g., missing roles, incorrect authorizations).
• Assist with password resets, user lock/unlock issues, and user ID management within SAP systems.
• Use transaction codes (e.g., SU53, ST01) to perform preliminary analysis of access problems.
• Communicate clearly with users to gather required information and provide timely updates.
• Escalate complex or unresolved authorization issues to second-level support or SAP security team.
• Maintain up-to-date records of access requests, issue resolutions, and FAQs to support knowledge base development.
• Assist in ensuring compliance with internal controls and audit requirements by following authorization procedures.

Required Skills & Qualifications:

Technical Attributes:

• Engineering Bachelor’s degree in computer science, Information Technology, or a related field.
• 0–2 years of experience in SAP.
• Good knowledge of SAP security/Authorizations within S4/HANA, FIORI, SAP C4 & FSM, SuccessFactors
• Enjoyment of customer-and-service-oriented work
• Good communication and problem-solving skills.
• Ability to work in teams

Professional Attributes :

• Excellent communication skills in English, both written and verbal. Exposure to German language/culture is a plus.
• Experience in working with global stakeholders and ability to work with intercultural teams.
• Extensive experience collaborating in SCRUM-based Agile teams.
• Flexibility to work according to German time zones.
• Available for short-term international travel for meetings, training, and project activities.

Benefits:

• Fresh GCC. Clear mission. Clean slate.
• Competitive salary and benefits
• Career growth opportunities
• Supportive, inclusive & flexible work environment -> People first approach
• Health Benefits
• Hybrid work policy
• iPhone/iPad for Employees possible
• Coaching