Software Engineer - SAP security/Authorizations first level support

As a First-level SAP Security/Authorization support consultant, your role will involve handling incoming support requests through phone calls, emails, or ticketing systems. You will determine the nature and priority of the issues and resolve/route them for ticket resolution. Key Responsibilities: - Provide 1st level support via telephone and ticket. - Act as the primary contact for SAP authorization-related queries and access issues from end users. - Receive, verify, and process user access request tickets according to company policies and compliance requirements. - Perform basic troubleshooting for user access issues such as missing roles and incorrect authorizations. - Assist with password resets, user lock/unlock issues, and user ID management within SAP systems. - Utilize transaction codes (e.g., SU53, ST01) for preliminary analysis of access problems. - Communicate clearly with users to collect required information and offer timely updates. - Escalate complex or unresolved authorization issues to second-level support or the SAP security team. - Maintain updated records of access requests, issue resolutions, and FAQs to support knowledge base development. - Assist in ensuring compliance with internal controls and audit requirements by following authorization procedures. Qualifications Required: Technical Attributes: - Engineering Bachelors degree in computer science, Information Technology, or a related field. - 02 years of experience in SAP. - Good knowledge of SAP security/Authorizations within S4/HANA, FIORI, SAP C4 & FSM, SuccessFactors. - Enjoyment of customer-and-service-oriented work. - Good communication and problem-solving skills. - Ability to work in teams. Professional Attributes: - Excellent communication skills in English, both written and verbal. Exposure to German language/culture is a plus. - Experience in working with global stakeholders and ability to work with intercultural teams. - Extensive experience collaborating in SCRUM-based Agile teams. - Flexibility to work according to German time zones. - Available for short-term international travel for meetings, training, and project activities. Additional Company Details: - Fresh GCC. Clear mission. Clean slate. - Competitive salary and benefits. - Career growth opportunities. - Supportive, inclusive & flexible work environment with a people-first approach. - Health Benefits. - Hybrid work policy. - iPhone/iPad for Employees possible. - Coaching.,