Software Engineer - Jira

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 4000+ Temenosians who are passionate about making banking better, together. We serve 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

We are looking for a detail-oriented and technically skilled Jira Administrator and Developer with 2 to 5 years of experience to manage, enhance, and support our Atlassian tool suite. This role requires hands-on experience with Jira Software, Jira Service Management, Script Runner, and integrations with GitHub or Bitbucket. You will be responsible for configuring workflows, automating processes, and supporting teams across the organization with scalable solutions.

• Administer and maintain Jira Software and Jira Service Management (JSM), ensuring high availability and performance.
• Design and configure custom workflows, issue types, fields, screens, and permission schemes.
• Build and manage advanced automations using Script Runner, including custom scripts written in Groovy.
• Integrate Jira with Bitbucket, GitHub, and other development tools via REST APIs and Atlassian marketplace apps.
• Set up and optimize Jira Service Management for incident, problem, change, and service request management.
• Implement dashboards, reports, and metrics using JQL and dashboard gadgets for performance tracking.
• Manage user access, roles, and permissions across Jira and Confluence.
• Work closely with engineering, DevOps, and support teams to gather requirements and provide Atlassian solutions.
• Maintain documentation for processes, configurations, and best practices.
• Provide end-user training and technical support for Jira and related Atlassian tools.
• Stay updated with new features and plugins in the Atlassian ecosystem to recommend improvements. code produced by more junior Software
• Engineers for quality, clarity, efficiency, and adherence to TEMENOS and/or market standards, if any

• 2 to 5 years of hands-on experience in Jira administration and Atlassian tool management.
• Proficiency with Jira Service Management (JSM) and Jira Software configuration and maintenance.
• Strong scripting knowledge using Script Runner (Groovy).
• Experience integrating Jira with GitHub, Bitbucket, or other version control systems.
• Solid understanding of JQL, workflow schemes, field configurations, and permission management.
• Experience with Atlassian tools including Confluence, Opsgenie, or Status page.
• Working knowledge of REST APIs, JSON, and plugin configurations.
• Familiarity with Agile methodologies (Scrum, Kanban).
Strong problem-solving skills, attention to detail, and ability to multitask in a fast-paced environment.