Software Engineer

Location: Remote

Experience: 4+ Years

Role Overview

Senior Software Engineer

Key Responsibilities

1. Development & Scripting

• Design, develop, and maintain

  NICE CXone scripts

  and workflows.
• Build and optimize

  IVR call flows

  , routing logic, and customer interaction flows.
• Write clean, efficient, and maintainable code in

  C#, Java, or C++

  for integration and automation tasks.

2. Integration Engineering

• Implement and maintain

  REST/SOAP API integrations

  with internal and external systems.
• Support data exchange, event handling, and backend workflows required for CX and contact center applications.
• Troubleshoot and resolve integration issues, ensuring high performance and reliability.

3. Problem Solving & Analysis

• Analyze business requirements and convert them into technical designs.
• Investigate and debug issues across scripts, workflows, APIs, and backend logic.
• Optimize performance, reliability, and scalability of call flows and integrations.

4. Collaboration & Stakeholder Interaction

• Work closely with cross-functional teams including QA, product, operations, and customer experience teams.
• Participate in design discussions, code reviews, and knowledge-sharing sessions.
• Provide technical guidance and support for enhancements and new feature implementations.

Required Skills

• Strong coding experience

  in one or more:

• .NET (C#)

• Java

• C++

• Solid understanding of

  REST/SOAP APIs

  , web services, and integration patterns.
• Strong analytical, debugging, and problem-solving skills.

• Minimum 4+ years

  of professional software development experience.
• Ability and willingness to

  quickly learn NICE CXone scripting

  , IVR call flow design, and contact center ecosystem tools.

Preferred Skills (Good to Have)

• Experience with

  NICE CXone

  , IVR design, contact center platforms, or telephony systems.
• Familiarity with cloud environments (AWS/Azure).
• Knowledge of JSON, XML, and event-driven architectures.
• Experience working in Agile/Scrum teams.