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Software Developer 3

Software Developer 3

Oracle

5 years

0 Lacs

Noida Uttar Pradesh India

Posted:2 days ago| Platform:

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Skills Required

software developer networking analysis troubleshooting routing switching engineering support drive empathy documentation mentoring network escalation saas tcp ip bgp ospf dhcp firewall linux debugging aws azure gcp monitoring wireshark certifications writing automation python devops oracle technology consistency accessibility

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

Key Responsibilities:

Serve as the point of contact for critical customer escalations related to cloud networking services.
Perform deep-dive analysis and troubleshooting of networking issues, involving routing, switching, DNS, load balancing, and firewalls.
Collaborate closely with engineering, product, and support teams to drive timely resolution of customer-impacting problems.
Manage and de-escalate high-pressure customer situations, balancing technical accuracy with empathy and clear communication.
Provide operational insights and drive process improvements to prevent recurrence of incidents.
Maintain detailed case documentation and provide executive-level summaries and Root Cause Analyses (RCAs) where needed.
Participate in on-call rotations and incident war rooms for critical events.
Contribute to internal knowledge bases and mentoring of junior team members.

Qualifications:

Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).
5+ years of experience in network engineering or escalation support, ideally in a cloud or SaaS environment.
Strong expertise in TCP/IP, BGP, OSPF, VPNs, NAT, DNS, DHCP, and firewall configurations.
Proficiency with cloud networking concepts (e.g., VPCs, VNets, subnets, gateways, load balancers, SDN), Linux networking/debugging .
Experience with major cloud providers (OCI, AWS, Azure, GCP) is a strong plus.
Familiarity with network performance monitoring, packet analysis, and debugging tools (e.g., Wireshark, tcpdump).
Proven experience handling high-severity incidents, managing customer sentiment, and providing clear, concise communications.
Excellent problem-solving skills and the ability to work both independently and collaboratively under pressure.

Preferred Skills:

Certifications such as CCNA, CCNP, or equivalent cloud networking certifications.
Experience in writing automation scripts for operational tasks (e.g., Python, Bash).
Understanding of DevOps and CI/CD pipelines related to networking

Qualifications

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Software Developer 3