Posted:6 hours ago|
Platform:
Work from Office
Full Time
Job Description - Entry to established level technical individual contributor - Assists with the implementation and executes on technical initiatives and solutions - May influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication - Achieves operational targets within job area with direct impact on results - Executes daily work within existing procedures and guidelines - May influence other technical staff through explanation of facts, policies and practices related to job area - Communicates with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement Innovation & Complexity - Entry to established level technical individual contributor - Builds on knowledge of an industry or segment and works to deepen experience across a range of projects - Follows operating guidelines and identifies recommended enhancements in processes to improve effectiveness of job area - Works under close to limited supervision on small to midsize projects or assignments Leadership & Talent Management - Requires general instructions for new lines of work or special projects - Assists with the implementation and executes on technical initiatives and solutions - Relies on limited experience and judgment to plan and accomplish assigned tasks and goals Knowledge & Experience - Requires technical knowledge of job area typically obtained through advanced education combined with experience. - Requires a University Degree and minimum 2-4 years of prior relevant experience; some roles may require graduate-level education Masters or Doctorate degree (Relevant experience may be substituted for formal education or advanced degree) What You Will Do : We are currently seeking an experienced Asset Management Analyst. In this role, you will be responsible for assisting with the day-to-day administration of our global software portfolio. This position requires someone who has experience in the operational concepts/procedures of IT Software Lifecycle Management. This includes request management, license harvesting as well as partnering with the IT End Point Team for deployments. This also includes keeping the software licensing/subscription data evergreen in the system of record. This role will also act in a backup capacity to the IT hardware asset team in Trivandrum, assisting in onboarding, offboarding and equipment inventory reconciliation. These duties will be performed in a highly professional manner, utilizing great verbal and written communication skills Essential Job Functions Oversee the End User request process for installing approved software packages onto company endpoint devices Assist IT Software Asset Lead to correctly reflect the complete lifecycle of all IT software contracts/licenses/subscriptions in the system of record Assist in the lifecycle management of software contracts, licenses and subscriptions through quoting, PO processing and invoice reconciliation Assist in monitoring the Software Standardization process of vetting new software titles requested for use by company employees Uphold and promote the value of Software asset management policies, processes and procedures within the organization to ensure compliance and reduce risk. Assist in analysis of software usage data for billing and license reclamation purposes Additional Responsibilities Provide support for any software request related incidents in Service Now tool and resolving within SLA Escalate more complex problems or unresolved issues to the next level within team Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests. Answer questions and provide training on software licensing questions Accept inventory, and work with Asset Management to arrange for shipment of any Guidehouse equipment turned into the office (back up capacity) Work with asset management to troubleshoot hardware laptop issues (fan cleaning, missing power packs, etc.) (back up capacity) Address client questions using available information resources Comply with Corporate IT Service Management and Asset Management policies, procedures and directives Recommend process changes as needed to improve service levels Communicate company policies and standards to end users What You Will Need : Minimum 2-5 years’ experience with Service Now (Incident, Request, Asset Modules) Strong written and verbal communication skills, including the ability to adjust to the audience's technical level and explain complex ideas clearly and concisely and the ability to communicate clearly and professionally with end users, executives, and IT management. Must be able to work independently and self-directed, and within a team maintain IT Asset Management coverage and support model Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams, Word and Excel Experience working professionally with customers remotely via phone, chat, email, and in person Strong problem-solving, planning and organizational skills Must be proactive, punctual and be able to multitask efficiently Bachelor’s degree in business, Finance or IT related field 3+ Years Experience with Software Asset Management Basic understanding of IT Infrastructure in a Corporate Environment What Would Be Nice To Have : 3+ Years Experience with Microsoft Licensing and Portal Administration
Guidehouse
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Thiruvananthapuram
8.0 - 12.0 Lacs P.A.
19.0 - 25.0 Lacs P.A.
7.0 - 11.0 Lacs P.A.
7.0 - 9.0 Lacs P.A.
Noida, Pune, Bengaluru
20.0 - 35.0 Lacs P.A.
Thiruvananthapuram
8.0 - 12.0 Lacs P.A.
3.0 - 6.0 Lacs P.A.
Gurugram
Experience: Not specified
3.5 - 4.0 Lacs P.A.
1.0 - 3.0 Lacs P.A.
Navi Mumbai
7.0 - 8.0 Lacs P.A.
