Soft Service Executive

About the Role: We are seeking a dedicated and experienced Soft Service Executive to join our team. The ideal candidate will be responsible for overseeing and coordinating a range of soft services, ensuring high-quality service delivery, and maintaining excellent customer satisfaction. This role is vital in creating a comfortable, clean, and efficient environment for our clients and employees.

Key Responsibilities:

Manage and coordinate soft services including cleaning, catering, security, reception, mail services, and landscaping Develop and implement standard operating procedures for all soft services Oversee service providers and contractors, ensuring they meet quality standards and contractual obligations Conduct regular inspections and audits to maintain service quality and identify areas for improvement Manage budgets for soft services and identify cost-saving opportunities Handle customer inquiries and complaints related to soft services, ensuring timely resolution Develop and maintain positive relationships with clients, tenants, and internal stakeholders Implement and monitor health and safety protocols within soft service operations Coordinate with other departments to ensure seamless integration of soft services with overall facility management Prepare and present regular reports on service performance, costs, and improvement initiatives

Qualifications:

• Bachelor's degree in Facility Management, Business Administration, or related field
• Minimum of 5 years of experience in soft services management or related role
• Strong knowledge of soft service operations, including cleaning, catering, security, and reception services
• Excellent understanding of health and safety regulations and best practices
• Proven experience in contract management and vendor relations
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and facility management software
• Ability to analyze data and generate insightful reports
• Customer service-oriented with strong problem-solving skills

Desired Skills:

• Relevant industry certifications (e.g., IFMA, BIFM)
• Experience with sustainability initiatives in facility management
• Knowledge of quality management systems (e.g., ISO 9001)