SMPP Technical support

Role: Technical Support Engineer

Experience: 1-4 Years

Location: Noida

Must have-SMPP (Short Message Peer to Peer) who is experienced in Integrating or supporting SMS gateways, Monitoring message delivery/reporting, Troubleshooting SMPP connections or delivery failures

We're seeking an experienced CPaaS Technical Support Engineer to provide exceptional technical support for our CPaaS platform. The ideal candidate will have a strong technical background in telecommunications, cloud computing, and software development, as well as excellent problem-solving and communication skills.

Key Responsibilities:

1. Technical Support: Provide technical support to customers via phone, email, chat, or inperson, resolving technical issues related to our CPaaS platform.
2. Troubleshooting: Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis.
3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities.
4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing.
5. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using our CRM and ticketing systems.
6. Collaboration: Collaborate with cross-functional teams, including sales, product development, and QA, to identify and resolve technical issues.

Requirements, qualifications and experience:

1. Education: Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
2. Technical Skills: Strong technical background in telecommunications, cloud computing, and software development.
3. CPaaS Platform Experience: Experience with CPaaS platforms preferred.
4. Problem-Solving Skills: Excellent problem-solving skills, with the ability to analyze complex technical issues.
5. Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.

Nice to Have:

1. Experience: 1+ years of experience in technical support, preferably in a CPaaS or telecommunications environment.
2. Cloud Platforms: Experience with cloud platforms, such as AWS, Azure, or Google Cloud.
3. DevOps: Experience with DevOps practices and tools, such as Jenkins, Docker, or Kubernetes.
4. Programming Skills: Familiarity with programming languages, such as Python, Java, or C++