SME Lending & Account Opening

Title:

Experience:10+ years

Job Location: Onsite (Muscat, Oman) Long Term

Offshore Location: (Any Tech M Location) for Initial days for Visa Processing time.

Domain: Banking

NP: Immediate

Role Purpose:

Experience & Skills:

• 10+ years in banking operations, with deep expertise in lending and account management in Oman or the GCC.
• Strong knowledge of Omani banking laws, CBO regulations, and Sharia-compliant lending practices.
• Proven track record in process transformation, automation, and digital onboarding in a regulated environment.
• Experience in preparing BRDs, FSDs, and leading UAT/support documentation.
• Excellent stakeholder management, cross-functional collaboration, and communication skills, with fluency in English (Arabic is an advantage).

Key Responsibilities:

• Conduct end-to-end reviews of lending and account opening workflows, identifying bottlenecks, compliance/control gaps, and opportunities for digital transformation in line with CBO and Royal Decree 2/2025 requirements.
• Benchmark practices against CBO regulations, including AML/CFT, KYC, and customer protection standards.
• Prepare Gap Analysis Reports and define Business Requirements Documents (BRD) and Functional Specifications (FSD) for process improvements, ensuring alignment with Omani legal and regulatory updates.
• Collaborate with business, operations, IT, and Sharia boards to translate pain points into actionable system/process enhancements, including for Islamic banking products.
• Assess reconciliation and onboarding processes, identifying automation opportunities (e.g., e-KYC, biometric verification) as encouraged by CBOs digital banking frameworks.
• Design and recommend digital onboarding workflows to reduce turnaround time and improve compliance, supporting financial inclusion and Vision 2040 objectives.
• Integrate risk/compliance checks into onboarding and lending processes, ensuring robust documentation and audit trails.
• Support implementation, UAT, and change management activities, including training for Omani staff and knowledge transfer to local teams.
• Develop SOPs, training materials, and KPI dashboards for ongoing performance monitoring and regulatory reporting.
• Track benefit realisation via KPIs (efficiency, accuracy, TAT, customer satisfaction), reporting to management and CBO as required.