SME - EndPoint Management (EM3) Professional

Required Skills
Technology | Endpoint Management - 1E Tachyon Technology | Endpoint Management - Tanium Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification :
Any Graduate (Engineering / Science) Certification Mandatory / Desirable :
Technology | TCPEM/TCA As a 1E Tachyon/Tanium Level 3 Administrator, you will play a critical role in providing expert support for the configuration and management of 1E Tachyon. You will lead the efforts to ensure the effective utilization of real-time endpoint management capabilities, providing guidance to junior administrators and collaborating with IT teams. Key Responsibilities: 1. Strategic Planning and Design: - Develop and implement a strategic vision for 1E Tachyon/Tanium that aligns with the organization s goals and objectives. - Lead the design and optimization of 1E Tachyon/Tanium infrastructure, including agents, modules, and policies. 2. Endpoint Management Leadership: - Oversee the configuration and optimization of 1E Tachyon/Tanium, ensuring efficient client management, endpoint settings, and real-time capabilities. - Implement advanced configurations for enhanced endpoint management. 3. User Support and Training: - Provide expert support for end-users of the 1E Tachyon/Tanium platform, addressing complex issues, endpoint configurations, software deployments, and troubleshooting. - Offer training and mentorship to Level 1 and Level 2 administrators and end-users. 4. Software Deployment Expertise: - Lead software packaging and deployment efforts using 1E Tachyon/Tanium, implementing efficient software distribution, patch management, and automation strategies. - Create and maintain advanced deployment packages and automation scripts for software installations. 5. Inventory Management and Compliance: - Oversee the maintenance of an accurate inventory of hardware and software assets across endpoints. - Ensure compliance with industry standards and regulations, and implement advanced security updates and patches. 6. Advanced Troubleshooting and Problem Resolution: - Provide Level 3 support for complex 1E Tachyon/Tanium-related issues, incidents, and user problems. - Conduct root cause analysis for challenging technical problems