Home
Jobs
Cognizant logo

SME-CX Niche

3 - 5 years

3 - 7 Lacs

Hyderābād

Posted:6 hours ago| Platform: GlassDoor logo

Apply

Skills Required

service flexibility resolve analyze strategies retention report metrics drive support development learning compliance adaptability model

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary We are seeking a skilled SME-CX Niche professional with 3 to 5 years of experience to join our team. The ideal candidate will have expertise in customer service and proficiency in English. Experience in the Hi-Tech domain is a plus. This hybrid role involves rotational shifts allowing for flexibility and work-life balance. Responsibilities Provide exceptional customer service by addressing inquiries and resolving issues efficiently. Collaborate with cross-functional teams to enhance customer experience and satisfaction. Utilize technical skills to troubleshoot and resolve customer concerns promptly. Communicate effectively in English to ensure clear and concise interactions with customers. Analyze customer feedback to identify trends and recommend improvements. Implement strategies to improve customer retention and loyalty. Monitor and report on customer service metrics to drive performance improvements. Adapt to rotational shifts to ensure consistent customer support coverage. Leverage domain knowledge in Hi-Tech to offer specialized support and insights. Contribute to the development of customer service protocols and best practices. Engage in continuous learning to stay updated with industry trends and technologies. Support the companys mission by enhancing customer relationships and driving business growth. Ensure compliance with company policies and procedures in all customer interactions. Qualifications Possess strong customer service skills with a focus on delivering exceptional support. Demonstrate proficiency in English both spoken and written to facilitate effective communication. Have experience in the Hi-Tech domain providing valuable insights and expertise. Exhibit adaptability to work in a hybrid model with rotational shifts. Show a commitment to continuous learning and professional development.

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs
|

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs
|

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

|

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs
|

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs
|

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Service Interview Now
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
Cognizant
Cognizant
www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2632 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

RecommendedJobs for You

Cognizant logo

SME-CX Niche

Cognizant

Hyderābād

SME-CX Niche

Cognizant

Hyderabad, Telangana

Cognizant logo

SME-CX Niche

Cognizant

Hyderābād

SME-CX Niche

Cognizant

Hyderabad, Telangana