SME-CX Niche

Cognizant

3 - 5 years

3 - 7 Lacs

Hyderābād

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

service flexibility resolve analyze strategies retention report metrics drive support development learning compliance adaptability model

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary

We are seeking a skilled SME-CX Niche professional with 3 to 5 years of experience to join our team. The ideal candidate will have expertise in customer service and proficiency in English. Experience in the Hi-Tech domain is a plus. This hybrid role involves rotational shifts allowing for flexibility and work-life balance.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
Collaborate with cross-functional teams to enhance customer experience and satisfaction.
Utilize technical skills to troubleshoot and resolve customer concerns promptly.
Communicate effectively in English to ensure clear and concise interactions with customers.
Analyze customer feedback to identify trends and recommend improvements.
Implement strategies to improve customer retention and loyalty.
Monitor and report on customer service metrics to drive performance improvements.
Adapt to rotational shifts to ensure consistent customer support coverage.
Leverage domain knowledge in Hi-Tech to offer specialized support and insights.
Contribute to the development of customer service protocols and best practices.
Engage in continuous learning to stay updated with industry trends and technologies.
Support the companys mission by enhancing customer relationships and driving business growth.
Ensure compliance with company policies and procedures in all customer interactions.

Qualifications

Possess strong customer service skills with a focus on delivering exceptional support.
Demonstrate proficiency in English both spoken and written to facilitate effective communication.
Have experience in the Hi-Tech domain providing valuable insights and expertise.
Exhibit adaptability to work in a hybrid model with rotational shifts.
Show a commitment to continuous learning and professional development.

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