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Kotak Mahindra Bank
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Sky Service Cards - RM - Sky Channel-Contact Centre Inbound

Sky Service Cards - RM - Sky Channel-Contact Centre Inbound

Kotak Mahindra Bank

0 - 4 years

1 - 5 Lacs

noida

Posted:3 weeks ago| Platform:

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Skills Required

compliance customer satisfaction finance banking data integrity customer service management ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Sky Service Cards Relationship Manager, you will be the first point of contact for our credit card customers, handling inbound calls and resolving their queries. Your role is crucial in maintaining strong customer relationships and ensuring a seamless experience. You will be part of a dynamic team, working collaboratively to deliver exceptional service and support.

A high school diploma or equivalent is required.
Previous experience in a customer service role, preferably in a banking or ficial institution.
Excellent communication skills, both verbal and written, with the ability to communicate effectively in English.
Strong problem-solving skills and the ability to think critically.
Proficiency in using computer systems and MS Office applications.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
A customer-centric approach with a focus on delivering exceptional service.
Willingness to learn and adapt to new processes and systems.
Basic knowledge of credit card products and services is preferred.
A positive attitude and a passion for helping others.

Answer inbound calls from credit card holders promptly and professionally.
Efficiently resolve customer queries, providing accurate and up-to-date information.
Offer tailored solutions and recommendations to enhance customer satisfaction.
Maintain a high level of customer service, ensuring a positive and friendly tone.
Document and update customer records accurately, ensuring data integrity.
Collaborate with other teams to escalate complex issues and provide timely resolutions.
Stay updated with product knowledge and bank policies to provide accurate information.
Actively listen to customer needs and provide personalized assistance.
Ensure compliance with bank regulations and maintain confidentiality.

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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Sky Service Cards - RM - Sky Channel-Contact Centre Inbound