Site Reliability Engineer

• Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all Visa VAS applications.

• Perform ongoing/Proactive analysis of various Visa VAS applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.

• Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.

• Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.

• Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors under direct supervision

• Actively participate in troubleshooting activities and SWAT calls and help drive investigation towards swift resolution under direct supervision

• Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among Visa VAS PRE and Global Operations teams

• Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.

• Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all VAS products.

• Participate in on-call roster to support business including off-hours and weekends.

• Self-motivated, and have excellent interpersonal and communication skills.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• Bachelors degree, OR 1+ years of relevant work experience

Preferred Qualifications:

• Bachelors degree, OR 1+ years of relevant work experience
• 1-2 years experience in working with Linux and UNIX.
• 1-2 years experience in DevOps/Production support profile working in a globally distributed team.
• Good understanding of Gen AI based tools and some experience on AI/ML based technologies
• Strong work ethic, ability to work in fast-paced, team-oriented environment with guidance and good oral and written communication skills.
• Basic knowledge and understanding of SRE or Cloud DevOps
• Systemic approach to identifying problems with guidance, as needed.
• Basic level knowledge on Active-Active setup Applications.
• Knowledge and some experience on Java, J2EE, Shell/Python Script technologies.
• Knowledge and some experience on Database technologies like Oracle, DB2 or other relevant databases
• Knowledge and some Experience with Service Now and ticketing workflows will be advantageous.
• Knowledge and some Experience with monitoring tools like Splunk, Humio, Clickhouse or any other monitoring tools/processes will be advantageous.
• Should have a technical and business mindset and have a strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment.