Job
Description
The SRE NOC Specialist role supports 24x7 delivery of Hosted and SaaS applications to global Fortune 500 clients at cloud scale. This role will focus on day to day tasks of analyzing and monitoring applications within our environment. WHAT YOU WILL DO Monitor, maintain, and manage applications on Windows and Linux servers Monitor system health, performance, reliability, and implement proactive measures to prevent downtime Provide on-call support to cross-functional follow-the-sun teams supporting production. Maintain subject matter expertise across infrastructure domains and product portfolio: databases, applications, systems, networking, storage, etc Independently drive process and documentation initiatives. Own complex and client-facing major incidents to resolution, engaging multiple teams and third-party vendors and providers as required. Manage escalations through problem management to ensure root cause analysis, prevent recurrence, and provide clear business case for prioritization decisions. Ensure production changes are documented, fully tested in non-production environments, and adhere to change control and audit requirements. Drive demand forecasting and capacity planning, providing defense in depth for projected future demand. WHO YOU ARE Bachelors Degree in Computer Science, Information Systems, Engineering, or equivalent experience. Excellent written, oral, and interpersonal communication skills. 3-5 years of experience managing systems in a 24x7 production environment. Hands-on system engineering skills. Ability to administer and support Windows and Linux. Broad network engineering and/or security expertise. Ability to support firewalls, load balancers, routers, switches, etc (eg, Cisco, F5, etc). Experience supporting a range of web servers (IIS, Apache, Tomcat) and database technologies (SQL Server, Oracle, etc) Extensive knowledge on observability and application performance monitoring best practices, KPIs/metrics on cloud platforms. Experience with monitoring tools (Sumo Logic, Logic Monitor, etc) Experience using enterprise ticketing systems and tools (Salesforce, Remedy, JIRA, TFS)
