Site Reliability Engineer

Responsibilities

• Automate away toil using a combination of scripting, tooling, and process improvements
• Drive transformation strategies involving infrastructure hygiene / end of life
• Implementing new technologies or processes to improve efficiency and reduce costs eg:- CI/CD implementation
• Monitoring system performance and capacity levels to ensure high availability of applications with minimal downtime
• Investigating any service disruptions or other service issues to identify their causes
• Performing regular audits of computer systems to check for signs of degradation or malfunction
• Developing and implementing new methods of measuring service quality and customer satisfaction
• Conducting capacity planning to ensure that new technologies can be accommodated without impacting existing users
• Conducting post-mortem examinations of failed systems to identify and address root cause
• Drive various Automation, Monitoring & Tooling common purpose initiatives across CEP APS and other teams within CIB APS
• Accountable for generation, reporting and improvements of various Production KPIs, SLs and dashboards for APS teams
• Accountable for improvements in service and presentations for all governances and steering committees
• Accountable for maintenance and improvement of IT continuity plans (ICP)

• Strong knowledge of DevOps methodology and toolsets
• Strong knowledge of Cloud based applications/services
• Strong knowledge of APM Tools i.e. Dynatrace / AppDynamics
• Strong Distributed Computing and Database technologies skillset
• Strong knowledge of Jenkin, Ansible, Python, Scripting etc.
• Good understanding of Log aggregators i.e. Splunk/ELK
• Good understanding of observability tools i.e. Grafana / Prometheus
• Ability to work with various APS, Development, Operations stakeholders, locally and globally
• Dynamic, proactive and teamwork oriented
• Independent, self-starter and fast learner
• Good communication and interpersonal skills
• Practical knowledge of change, incident & problem management tools
• Innovative and transformational mindset
• Flexible attitude
• Ability to perform under pressure
• Strong analytical skills

Preferred to have

• ITIL
• Dockers/Kubernetes
• Prior knowledge on Site Reliability Engineering / Dev-Ops / Application Production Support / Development background

• Graduate in any discipline or Bachelor in Information Technology
• 15 of IT experience

Skills Referential

BehaviouralSkills:

• Ability to collaborate / Teamwork
• Creativity & Innovation / Problem solving
• Ability to deliver / Results driven
• Communication skills - oral & written

Transversal Skills:

• Ability to manage a project
• Ability to set up relevant performance indicators
• Ability to anticipate business / strategic evolution
• Ability to develop and adapt a process
• Analytical Ability

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 15 years