SIAM Functional Consultant

Join HCL TEC---SIAM Functional Consultant

🌟 Hiring: SIAM Functional Consultant 🌟

Location:

Experience:

Certification:

SIAM Centre of Excellence (CoE)

Key Responsibilities

• Drive strategic and tactical plans for ITIL/ITSM framework implementation across multi-vendor environments.
• Define and design Service Management solutions covering People, Process, and Tools.
• Build Service Management Implementation Roadmaps and deliver SIAM projects, due diligence, and assessments.
• Conduct gap analysis, requirements gathering, and consultative discussions with customers and suppliers.
• Develop functional specifications, onboard suppliers, and set up SIAM governance and performance reporting frameworks.
• Support SIAM CoE initiatives, offering development, and capability enhancement.
• Act as a trusted advisor to senior management and be a change evangelist.

Must-Have Skills

• SIAM Foundation Certification.
• Strong experience in

  Process Development, Process Engineering, and Process Consulting

  .
• Expertise in

  ITSM Architecture Design, RFP Solutioning, Transition, and Due Diligence

  .
• Pre-sales experience in Service Management.
• Excellent documentation, presentation, and stakeholder management skills.
• Project Management and strong negotiation capabilities.

Preferred

• Multi-vendor implementation experience.
• Experience in Service quality improvement through continuous process enhancement.

apply now and be part of our transformation journey!

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