Showroom Manager

The Showroom Experience Manager plays a crucial role in enhancing customer satisfaction and ensuring a positive customer experience within the showroom. As a Showroom Customer Experience Manager, your primary focus will be on supporting activities that contribute to improving customer satisfaction and overall showroom experience. Your responsibilities will include supervising various aspects such as shop opening procedures, cleanliness, housekeeping, display arrangement, and managing shop supplies. You will also be responsible for overseeing valet services, handling shop petty expenses and vouchers, as well as preparing reports related to shop supplies, consumables, attendance, and more. In addition, you will lead a team of staff members by supervising their rotation, monitoring their reporting time, ensuring grooming standards, and addressing any conflicts or behavioral changes within the team. Building and maintaining team bonding, along with providing counseling when necessary, will also be part of your role. Maintaining positive customer relations is a key aspect of the job, which involves welcoming customers, guiding them to the appropriate personnel, addressing their complaints, and utilizing client history to enhance their experience. You will be expected to seek Google reviews, proactively engage with negative reviewers, respond promptly to clients and leads, and develop rapport with customers through engaging conversations. This is a full-time, permanent position with a day shift schedule, requiring your presence at the showroom locations in Ahmedabad (Chandkheda, Vastrapur, Ashram Road). If you are passionate about providing exceptional customer service, managing team dynamics, and creating a welcoming showroom environment, then this role might be the perfect fit for you.,