Showroom Consultant

Operations Management

· Welcome walk-in customers at showroom.

· Support manager-showroom by providing relevant data related to competitors & to make decisions to increase customer walk-ins to the showroom.

· Maintain in-depth knowledge about the brands, materials, product features, finishes and pricing.

· Ensure a seamless experience for customers visiting the showroom.

· Responsible for managing the day-to-day operations of the experience center

· Record & Maintain data base of customer visiting showroom.

· Develop and maintain fruitful relationship with potential B2B & B2C customers visiting the showroom for future references.

· Responsible for providing a brief description about the company and the brands under the company to the customers visiting the experience center.

· Responsible for showing the models displayed in the showroom and recommend products to customers by identifying their needs & requirements.

· Proper follow-up of potential hot & warm prospects.

· Ensure customers are provided with refreshments.

· Collect joinery details from customer.

· Sending product brochures & pictures of the work completed sites with the customer either through mail or WhatsApp.

· Coordinate with sales coordinator & arranging site supervisors for taking site measurement.

· Coordinate with quotation team & make revisions in the quote as per customer requirements

· Coordinate with quoting team, submit quotations, follow-up, and negotiation processes to ensure effective sales conversions

· Get approval from GM for discount.

· Get signature from customer in the project confirmation report.

· Get final approval from customer on hardware & color.

· Intimation to the quotation team to pass the quotation to design team to prepare cutting list, once advance payment + GST or customer confirmation obtains whichever is later.

· Coordinate with sales coordinator & ensure that all the client requirements are met in production.

· Coordinate with project team to know the status of the production.

· Follow-up with project team for timely delivery.

· Follow-up with customer & collect remaining 40% amount prior to installation.

· Intimation given to project team for starting installation once remaining amount receives.

· To be vigilant & updated about competitors, their new product launches & price revisions.

· Convey terms & conditions & get customer acceptance on it.

· Visit client site or meet architects in rare cases.

· Provide seamless customer support through phone, e-mail or social media.

· Make multiple calls to potential clients for closing the sale.

General

· Develop and implement strategies to achieve or exceed monthly targets.

· Participate in trade shows and other events to promote the experience center and generate leads.

· Participate in daily/weekly departmental meetings & reviews.

· Adhere to organization’s SOP and policies.

· Maintain High level of professional etiquette and upkeep Goodwill of Dorfen Global.

· Submit leave request to HR manager

Record Management

· Prepare monthly forecast report & submit to GM.

· Prepare daily activity report & submit to concern authorities.

Education: Any Degree

Age 25+

Gender: Female

Experience

At least 5 years in sales role in furniture, Kitchen / wardrobe/ interior retail industry.

Other Skills

· Active listening

· Communication Skills

· Excellent selling skills.

· Good Interpersonal skills.

· Demonstration and Objection Handling

· Negotiation Skills

· Product Knowledge

· Time Management

· Ability to build rapport with customer

· Customer Need Analyzing

Job Type: Full-time

Work Location: In person