Shift Manager / Supervisor (Food & Beverage) - Kalyan Nagar (Bangalore)

Organization: The Organisation Harley’s Fine Baking (https://www.harleys.com/), is a European style patisserie (premium cake selling company) created by an IIM professor to disrupt the cake and coffee market, established to spread bonafide taste of the streets of Manhattan across the world. Brought into the world from a love for baking, the desire to create a meeting place that serves delicious food with a warm rustic environment. The Organization offers a full scope of Breads, morning merchandise, cakes, baked and savoury goods. Currently the team size is of about 200 people with more than 15 outlets across Hyderabad, along with a plan of opening 100 new outlets across Mumbai, Goa, Vijayawada, Bangalore, Chennai scaling up to 1000 people over the next year.

Designation: Shift Manager/Supervisor (Store Operations)

Qualification: Graduate in Hospitality, Hotel Management, Business Administration, or related field. Diploma holders in Food & Beverage Service or Retail Management may also apply.

Experience: Minimum 1+ year in a shift in-charge, team lead, or supervisor role in a customer-facing food retail setup.

Job Profile: As a Shift Manager / Supervisor, you will play a pivotal role in delivering exceptional customer experiences while ensuring smooth store operations during your shift. You will lead a team of associates, manage day-to-day tasks, and uphold brand standards in product quality, hygiene, and customer service. This is a hands-on leadership role requiring operational efficiency and a warm, service-first approach.

Job Responsibilities:

• Supervise daily operations during assigned shift, including opening/closing duties
• Ensure exceptional customer service, handle customer queries or complaints
• Lead, train, and motivate floor staff (counter staff, baristas, runners, etc.)
• Ensure adherence to hygiene, safety, and food handling SOPs (FSSAI compliant)
• Monitor stock levels, track wastage, and assist in inventory management
• Maintain visual merchandising, cleanliness, and brand standards
• Ensure timely preparation and serving of orders with high quality
• Support store manager in achieving sales targets and upselling initiatives
• Maintain shift reports, sales logs, and handover notes

Required Skills:

• Team supervision and people handling skills
• Strong verbal communication in English and local language
• Customer service and complaint resolution
• Basic knowledge of POS systems and billing
• Understanding of food safety, hygiene, and SOPs
• Time management and multitasking under pressure

Desired Skills

• Knowledge of baking/café products
• Barista or beverage preparation experience
• Inventory and stock handling experience
• Training junior staff or onboarding new joiners

Personal Attributes

• Energetic, customer-centric, and hands-on attitude
• Leadership presence with approachability
• Attention to detail and quality focus
• Punctual and dependable
• Passionate about food, service, and the Harley’s brand

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Ability to commute/relocate:

• Kalyan Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• (F&B / FMCG / QSR / Retail) industry: 1 year (Required)
• Shift Manager / Shift Supervisor: 1 year (Required)

Work Location: In person